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06-10-2015 2:19pm#1
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2 months and 2 days no one has ever replied from Irish water as promised by PM and now 14 days since our other mail.Irish Water: Niall wrote: »
Absolute Disgrace before saying ye are experiencing high volumes ye are legally obliged to reply as per SLA's.
Have tried to call both irish water and conservation grant line but to no avail.
0761 087 890 Monday to Friday 9.30am to 5pm."THANK YOU FOR CONTINUING TO HOLD"
Called 09:30
Waiting and waiting more money being wasted no one picking up????GRRRR
As for Irish Water 5 working days to reply surely has to be outside due process?SLA's
Email -- Respond Within 24 Hours
Responding to an email within 24 hours is good etiquette. Responding sooner is better because customers will be assured their concerns are being heard and their needs attended to.
If a customer's concern is negative or powerfully expressed, a phone call may be a more appropriate response than a return email. A call implies you consider the matter too important for an electronic response. Just hearing a human voice can help clients feel respected.
Postal Mail -- Respond Within Five Days
Five business days is the standard business letter response time. Postal mail can take two to three days or longer to reach even a local client. A further delayed mail response can indicate to a customer that your company is disinterested in his business, or worse, unprofessional and sloppily run. Again, if a client letter expresses hostility or threatens to discontinue the business relationship, a phone call or personal visit is the best response.0 -
Hi ciarano,
2 months and 2 days no one has ever replied from Irish water as promised by PM and now 14 days since our other mail.Irish Water: Niall wrote: »
Absolute Disgrace before saying ye are experiencing high volumes ye are legally obliged to reply as per SLA's.
Have tried to call both irish water and conservation grant line but to no avail.
0761 087 890 Monday to Friday 9.30am to 5pm."THANK YOU FOR CONTINUING TO HOLD"
Called 09:30
Waiting and waiting more money being wasted no one picking up????GRRRR
As for Irish Water 5 working days to reply surely has to be outside due process?SLA's
Email -- Respond Within 24 Hours
Responding to an email within 24 hours is good etiquette. Responding sooner is better because customers will be assured their concerns are being heard and their needs attended to.
If a customer's concern is negative or powerfully expressed, a phone call may be a more appropriate response than a return email. A call implies you consider the matter too important for an electronic response. Just hearing a human voice can help clients feel respected.
Postal Mail -- Respond Within Five Days
Five business days is the standard business letter response time. Postal mail can take two to three days or longer to reach even a local client. A further delayed mail response can indicate to a customer that your company is disinterested in his business, or worse, unprofessional and sloppily run. Again, if a client letter expresses hostility or threatens to discontinue the business relationship, a phone call or personal visit is the best response.
Apologies, a member of our team has responded to you by private message.
Kind regards,
Aaron0 -
PM sent AgainIrish Water: Aaron wrote: »
Hi ciarano,
2 months and 2 days no one has ever replied from Irish water as promised by PM and now 14 days since our other mail.Irish Water: Niall wrote: »
Absolute Disgrace before saying ye are experiencing high volumes ye are legally obliged to reply as per SLA's.
Have tried to call both irish water and conservation grant line but to no avail.
0761 087 890 Monday to Friday 9.30am to 5pm."THANK YOU FOR CONTINUING TO HOLD"
Called 09:30
Waiting and waiting more money being wasted no one picking up????GRRRR
As for Irish Water 5 working days to reply surely has to be outside due process?SLA's
Email -- Respond Within 24 Hours
Responding to an email within 24 hours is good etiquette. Responding sooner is better because customers will be assured their concerns are being heard and their needs attended to.
If a customer's concern is negative or powerfully expressed, a phone call may be a more appropriate response than a return email. A call implies you consider the matter too important for an electronic response. Just hearing a human voice can help clients feel respected.
Postal Mail -- Respond Within Five Days
Five business days is the standard business letter response time. Postal mail can take two to three days or longer to reach even a local client. A further delayed mail response can indicate to a customer that your company is disinterested in his business, or worse, unprofessional and sloppily run. Again, if a client letter expresses hostility or threatens to discontinue the business relationship, a phone call or personal visit is the best response.
Apologies, a member of our team has responded to you by private message.
Kind regards,
Aaron0
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