Stopped by security guard

ShaneU

My sister was stopped by a security guard who ran after her outside the shop in front of other customers and asked did she have a receipt for the flowers she bought. She said she got a shock and checked her purse for the receipt. He asked to see it and then apologized, saying she must have "scanned them twice". Is there any recourse here, she was very embarrassed and upset over this.

CharlieCroker

ShaneU wrote: »

My sister was stopped by a security guard who ran after her outside the shop in front of other customers and asked did she have a receipt for the flowers she bought. She said she got a shock and checked her purse for the receipt. He asked to see it and then apologized, saying she must have "scanned them twice". Is there any recourse here, she was very embarrassed and upset over this.

No, he was doing his job. All he did was ask to see the receipt.

the world wonders

ShaneU wrote: »

Is there any recourse here, she was very embarrassed and upset over this.

Yes, her recourse is to write a letter of complaint to the manager, she might even get some vouchers out of it if she's lucky.

If you're asking can she sue for defamation then talk to a solicitor.

mada82

Well if she did scan them twice then it's her fault it happened. Doesn't make sense to me tho, surely the checkout total would have been double and she wouldn't have got a receipt without paying the full amount.

I'd be embarrassed if it happened to me.
I would have complained to the manager.
Or
Complained to the manager and ask to give the goods back in return for my money and tell them I won't be shopping there any more.

custard gannet

ShaneU wrote: »

My sister was stopped by a security guard who ran after her outside the shop in front of other customers and asked did she have a receipt for the flowers she bought. She said she got a shock and checked her purse for the receipt. He asked to see it and then apologized, saying she must have "scanned them twice". Is there any recourse here, she was very embarrassed and upset over this.

Embarrassed how? Any rubberneckers curious enough to have stopped for a look would have been disappointed to see the whole thing was quickly resolved without the guards coming.

Technically if she didn't like it she could have kept walking, the security guard has no authority to hold her outside the shop (inside the shop I don't know, not unless she is threatening people I don't think).

Alarms going off and guards asking for a look inside your bag is a bit annoying, then again having to pass door bouncers and airport security is also annoying, that's life.

Little CuChulainn

custard gannet wrote: »

Embarrassed how? Any rubberneckers curious enough to have stopped for a look would have been disappointed to see the whole thing was quickly resolved without the guards coming.

Technically if she didn't like it she could have kept walking, the security guard has no authority to hold her outside the shop (inside the shop I don't know, not unless she is threatening people I don't think).

Alarms going off and guards asking for a look inside your bag is a bit annoying, then again having to pass door bouncers and airport security is also annoying, that's life.

Legally, his powers outside the shop are really the same as inside the shop.

arthur daly

Little CuChulainn wrote: »

Legally, his powers outside the shop are really the same as inside the shop.

What are their powers inside the shop?

Little CuChulainn

arthur daly wrote: »

What are their powers inside the shop?

http://www.irishstatutebook.ie/eli/1997/act/14/section/4/enacted/en/html

billy few mates

I was in a shopping centre the other day and for some unknown reason I set off the alarm when I walked into and out of some of the shops, on every occasion I stopped but the security guards just waved me on without even talking to me. This weekend I was in a large shopping mall and I appeared to set off every alarm on entering and leaving the shop even though I had no shopping on me, again at no time was I stopped or spoken to. I couldn't work out what was happening until I got home and it suddenly dawned on me I had recently replaced my wallet (the old one was full ) so I went looking and found a tiny little stick on security tag tucked away in one of the little pockets. I carefully peeled it off and stuck it under a flap on my wife's handbag. Now she's just come back from a visit to the mall wondering why she set off security alarm in every shop she visited....:D
Again she was never stopped or spoken to......

fineso.mom

You're lucky she wasn't stopped. If she had been you might be changing your username to 'billy no wife'. ☺

billy few mates

At least the credit card would have come out unscathed.....

billy few mates

I had considered hiding it on one of the kids jackets but I reckon they'd definitely be stopped....

The_Minister

OP, if you are inquiring about defamation proceedings, it all depends how the interaction occurred - there is case law making it very clear that merely asking for a receipt is not defamation.

That said, there are many cases where people have sued and won because of how they were stopped - it all depends on the circumstances.

Carawaystick

It might depend on how she was stopped
see S15 Non-Fatal Offences Against the Person Act, 1997

arthur daly

Little CuChulainn wrote: »

http://www.irishstatutebook.ie/eli/1997/act/14/section/4/enacted/en/html

Thanks for taking the time to share the link helpful,answered my question

arthur daly

Little CuChulainn wrote: »

http://www.irishstatutebook.ie/eli/1997/act/14/section/4/enacted/en/html

Thanks for taking the time to share the link helpful,answered my question