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Tablet Banking Network Error

  • 30-09-2015 4:26pm
    #1
    Cerco
    Registered Users, Registered Users 2 Posts: 2,063 ✭✭✭


    Every time I try to access banking 365 using the tablet application I get an error "unable to connect to the network"
    "Cancel"
    "Retry" When I retry, it is invariably successful.. There are no issues with any other applications.
    I am using an IPad.
    Please advise.


Comments

  • #2
    Bank of Ireland: Tara P
    Closed Accounts Posts: 573 ✭✭✭Bank of Ireland: Tara P


    Cerco wrote: »
    Every time I try to access banking 365 using the tablet application I get an error "unable to connect to the network"
    "Cancel"
    "Retry" When I retry, it is invariably successful.. There are no issues with any other applications.
    I am using an IPad.
    Please advise.
    Hi Cerco,

    Thank you for contacting us here on Boards.ie.

    We can confirm the tablet app is operating as normal. We are not familiar with the message you’re receiving.

    Have you tried deleting and then reinstalling the App?

    Thanks,

    Tara C


  • #3
    Cerco
    Registered Users, Registered Users 2 Posts: 2,063 ✭✭✭Cerco


    Thanks Tara, I will reload the app.


  • #4
    Cerco
    Registered Users, Registered Users 2 Posts: 2,063 ✭✭✭Cerco


    Hello Tara,
    Tried reloading the app but it has not solved the issue. See attached


  • #5
    Cerco
    Registered Users, Registered Users 2 Posts: 2,063 ✭✭✭Cerco


    Photo attached.
    As I said previously this is the only app that generates this error. It always works when I retry.


  • #6
    Bank of Ireland: Janet
    Closed Accounts Posts: 314 ✭✭Bank of Ireland: Janet


    Cerco wrote: »
    Photo attached.
    As I said previously this is the only app that generates this error. It always works when I retry.
    Hi Cerco, 

    Thanks for your post.

    I've checked with our support department and our Tablet app is operating as normal. 

    Have you tried logging on to to our main website www.365online.com through your browser instead of the app?

    Thanks

    Janette


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  • #7
    Cerco
    Registered Users, Registered Users 2 Posts: 2,063 ✭✭✭Cerco


    Bank of Ireland: Janet wrote: »
    Cerco wrote: »
    Photo attached.
    As I said previously this is the only app that generates this error. It always works when I retry.
    Hi Cerco, 

    Thanks for your post.

    I've checked with our support department and our Tablet app is operating as normal. 

    Have you tried logging on to to our main website www.365online.com through your browser instead of the app?

    Thanks

    Janette
    Hello Janette.
    Thanks for replying. I have tried the main website and it works perfectly. The issue is only with the Ipad tablet App.
    This suggests to me there is a bug in the App as all other aps work fine.
    I have tried it on latest OS  release from Apple Ver.9.02 and get the same results.


  • #8
    Bank of Ireland: Janet
    Closed Accounts Posts: 314 ✭✭Bank of Ireland: Janet


    Cerco wrote: »
    Bank of Ireland: Janet wrote: »
    Cerco wrote: »
    Photo attached.
    As I said previously this is the only app that generates this error. It always works when I retry.
    Hi Cerco, 

    Thanks for your post.

    I've checked with our support department and our Tablet app is operating as normal. 

    Have you tried logging on to to our main website www.365online.com through your browser instead of the app?

    Thanks

    Janette
    Hello Janette.
    Thanks for replying. I have tried the main website and it works perfectly. The issue is only with the Ipad tablet App.
    This suggests to me there is a bug in the App as all other aps work fine.
    I have tried it on latest OS  release from Apple Ver.9.02 and get the same results.
    Hi Cerco, 

    We're going to have this looked into with our support department and we'll get back to you with an update.

    Thanks

    Janette


  • #9
    Bank of Ireland: Janet
    Closed Accounts Posts: 314 ✭✭Bank of Ireland: Janet


    Cerco wrote: »
    Bank of Ireland: Janet wrote: »
    Cerco wrote: »
    Photo attached.
    As I said previously this is the only app that generates this error. It always works when I retry.
    Hi Cerco, 

    Thanks for your post.

    I've checked with our support department and our Tablet app is operating as normal. 

    Have you tried logging on to to our main website www.365online.com through your browser instead of the app?

    Thanks

    Janette
    Hello Janette.
    Thanks for replying. I have tried the main website and it works perfectly. The issue is only with the Ipad tablet App.
    This suggests to me there is a bug in the App as all other aps work fine.
    I have tried it on latest OS  release from Apple Ver.9.02 and get the same results.
    Hi Cerco, 

    We're still looking into this for you. 

    Our support team are looking for a little more information in relation to this. Would you be available to take a call? If so please send a PM with your name and phone number.

    Thanks

    Janette


  • #10
    Poochie05
    Registered Users, Registered Users 2 Posts: 4,307 ✭✭✭Poochie05


    I am having this issue with the iPad app also. And as someone else pointed out in another thread, since the iOS 9 roll out the keyboard covers the login data input box meaning you can't see what you key in.

    I note similar comments in the App Store review section.


  • #11
    Bank of Ireland: Tara
    Closed Accounts Posts: 2,346 ✭✭✭Bank of Ireland: Tara


    Hi Poochie05,

    Thanks for getting in touch.

    Our Support Team are still investigating this and as soon as we've any update, we'll be sure to post here.

    Thanks
    Tara


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  • #12
    Monaghanman86
    Registered Users, Registered Users 2 Posts: 5 ✭Monaghanman86


    I am having the same problem, network error and the keyboard covering the login boxes. You cannot see which digits of the pin are required without minimising the keyboard.
    I am using an iPad Air and am having the issue since upgrading to iOS 9.
    I have deleted the app and reinstalled it but still getting the same problem.


  • #13
    Bank of Ireland: Sarah
    Closed Accounts Posts: 1,640 ✭✭✭Bank of Ireland: Sarah


    Monaghanman86 wrote: »
    I am having the same problem, network error and the keyboard covering the login boxes. You cannot see which digits of the pin are required without minimising the keyboard.
    I am using an iPad Air and am having the issue since upgrading to iOS 9.
    I have deleted the app and reinstalled it but still getting the same problem.
    Hi Monaghanman86, 

    Thanks for your post. 

    Our Support team are looking into this and when we receive an update we'll make sure to post this here. 

    If we can help you with anything else please let us know. 

    Thanks,
    Sarah


  • #14
    Poochie05
    Registered Users, Registered Users 2 Posts: 4,307 ✭✭✭Poochie05


    Bank of Ireland: Sarah wrote: »
    Monaghanman86 wrote: »
    I am having the same problem, network error and the keyboard covering the login boxes. You cannot see which digits of the pin are required without minimising the keyboard.
    I am using an iPad Air and am having the issue since upgrading to iOS 9.
    I have deleted the app and reinstalled it but still getting the same problem.
    Hi Monaghanman86, 

    Thanks for your post. 

    Our Support team are looking into this and when we receive an update we'll make sure to post this here. 

    If we can help you with anything else please let us know. 

    Thanks,
    Sarah
    Any update? Problems still exist.


  • #15
    Bank of Ireland: Tara P
    Closed Accounts Posts: 573 ✭✭✭Bank of Ireland: Tara P


    Poochie05 wrote: »
    Bank of Ireland: Sarah wrote: »
    Monaghanman86 wrote: »
    I am having the same problem, network error and the keyboard covering the login boxes. You cannot see which digits of the pin are required without minimising the keyboard.
    I am using an iPad Air and am having the issue since upgrading to iOS 9.
    I have deleted the app and reinstalled it but still getting the same problem.
    Hi Monaghanman86, 

    Thanks for your post. 

    Our Support team are looking into this and when we receive an update we'll make sure to post this here. 

    If we can help you with anything else please let us know. 

    Thanks,
    Sarah
    Any update? Problems still exist.
    Hi Poochie05,

    Thanks for your post.

    Our Support team are currently looking into this, as sure as we receive any update we’ll post here.


    Thanks for your patience,

    Tara C


  • #16
    Howsthat
    Registered Users, Registered Users 2 Posts: 4 ✭Howsthat


    I too am having same problem with app since installing iOS 9.1. Both with message and keyboard blocking. 


  • #17
    Bank of Ireland: Helen
    Closed Accounts Posts: 147 ✭✭Bank of Ireland: Helen


    Howsthat wrote: »
    I too am having same problem with app since installing iOS 9.1. Both with message and keyboard blocking. 
    Hi Howsthat,
     
    Thanks for contacting us here today on Boards.
     
    I have just checked this with our Support Team and have been advised they are currently investigating this as it seems to be linked to the IOS 9 update.
     
    Apologies for any inconvenience this may be causing you and thanks again for your patience.
     
    Have a good day.
     

    Helen


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