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Want to pay overdue bill but need the details of household revised first

  • 30-09-2015 11:10am
    #1
    talkto
    Registered Users, Registered Users 2 Posts: 135 ✭✭


    Hi,

    My Irish Water payment is over due, and I want to pay it asap.

    It is registered in my name.

    There were 3 of us living in the house when I registered. The amount of tenants in the property has, however, been changing since May 31st, but I did not contact Irish Water to notify them of these changes.


    Here are the changes:


    January 1st to May 31st:   3 tenants   (incl. me)


    June 1st to June 13th:   1 tenant   (incl. me)


    June 14th to July 12th:   2 tenants   (incl. me)


    July 13th to August 4th:   1 tenant   (incl. me)


    August 5th to August 23rd:   2 tenants   (incl. me)


    August 23rd:   Both tenants (incl. me) vacated the property (we are in the process of registering in our new property.)


    However, my account has been registered as 3 tenants since January 1st.

    I know this is a slightly messy situation and it will take a few calculations to work it out, but it is not my fault and I don't want to pay for tenants that weren't there.


    Can you please assist me with this?


Comments

  • #2
    Irish Water: Niall
    Closed Accounts Posts: 310 ✭✭Irish Water: Niall


    Hi talkto,

    Thank you for your query.

    Due to the nature of your query if you contact us on 1890 448 448 a member of our team will be able to assist you. Depending on the services you avail of and the capped charges being in place your bill will vary due to the changes in occupancy throughout the previous months. For more information on charges, please click here.

    If you choose to call us on the number above, a member of our team will be able to back date the above information on our system and also update the account so you are registered at your new property and billed accurately.

    I hope you find this information helpful. Please feel free to contact us should you have any other queries.

    Kind regards,
    Niall


  • #3
    talkto
    Registered Users, Registered Users 2 Posts: 135 ✭✭talkto


    Thanks Niall.

    I called there and got it sorted. The lady on the phone was very friendly and helpful.


  • #4
    Irish Water: Mairead
    Closed Accounts Posts: 709 ✭✭✭Irish Water: Mairead


    Hi talkto,

    We're happy to hear this matter has been resolved and we will pass your feedback on the the relevant department.

    If you have any queries in future, please let us know and we will be happy to help.

    Kind regards,
    Mairead


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