Garmin returns - thoughts.

specialCK

I am sending a garmin device (my old 705 gave up the ghost) for repair as it is faulty. In the past, I have found them super efficient and v fast to deal with. But recently, there is a rapidly downward trend to very inefficient, slow and evasive with queries. As it stands, my return has gone "missing" and garmin are "disinterested". My questions are this: What are your experiences dealing with them more recently and do they correspond with experience?

sconhome

Where are you sending stuff to and how?

Did you email them to get a returns number or repair booking number? If so registered post and a reference number should mean your stuff won't go astray.

snailsong

The guy I spoke to knew nothing about Ireland or indeed euro. They did fix the watch quickly but posted it to someplace called Westford. I tracked it down eventually.

specialCK

yes I was given a repair number and a PO box address to return my old garmin. Unfortunately, garmin cannot "find" the item.

I regret not having sent it by "recorded" delivery. I did everything else as requested.

Dear {my name},
Thank you for contacting Garmin Europe.
Please return your unit to the address below making sure you clearly label the RMA returns number on both the outside of the package and the inside. Please keep a record of the RMA number for yourself as it will be needed should you wish to contact us regarding the replacement.
RMA 7002263
Garmin Europe
PO Box 392
Southampton
SO40 0FW
UK
IMPORTANT INFORMATION:
• Once you have allowed 3 days for the package to reach us, you can check the status of your replacement online by going to http://www.garmin.com/uk/support/
o Click on 'Check Status' on the right of the page to check the status.
o We recommend using adequate cover, such as recorded delivery when sending the device to us as Garmin are not liable for items lost in transit.
o Our quoted turnaround time is 14 days from when we receive the device from you, depending on stock availability.
o Your RMA number will be valid for 2 months. After this time the RMA number will be cancelled and you will need to contact Garmin to obtain a new RMA number.
o Please remove any microSD/ SD cards from the device before returning to Garmin.
o Please return the device only, not the accessories unless otherwise stated. Do not include original box or manual
o Repaired/replacement devices have a 90 day warranty. If the unit is still under its original warranty, then the new warranty is 90 days or to the end of the original one year warranty, depending on which is longer. A full copy of our warranty policy can be viewed at the following link: https://www8.garmin.com/support/warranty.html