Advertisement
If you have a new account but are having problems posting or verifying your account, please email us on hello@boards.ie for help. Thanks :)
Hello all! Please ensure that you are posting a new thread or question in the appropriate forum. The Feedback forum is overwhelmed with questions that are having to be moved elsewhere. If you need help to verify your account contact hello@boards.ie
Hi there,
There is an issue with role permissions that is being worked on at the moment.
If you are having trouble with access or permissions on regional forums please post here to get access: https://www.boards.ie/discussion/2058365403/you-do-not-have-permission-for-that#latest

Email for complaint

  • 24-09-2015 12:18pm
    #1
    Rod82
    Registered Users, Registered Users 2 Posts: 6 ✭


    Could I please get an email address to lodge a complaint?

    Thanks
    Ross


Comments

  • #2
    eir: Tony
    Closed Accounts Posts: 157 ✭✭eir: Tony


    Rod82 wrote: »
    Could I please get an email address to lodge a complaint?  

    Thanks
    Ross
    Hi Rod82
    to mail us regarding a complaint go to this page here https://www.eir.ie/about/contact/
    Tony


  • #3
    gally74
    Closed Accounts Posts: 1,997 ✭✭✭gally74


    Rod82 wrote: »
    Could I please get an email address to lodge a complaint?

    Thanks
    Ross

    ComReg can become involved in the resolution of individual cases only when the customer has first lodged a complaint with the operator in question.

    To lodge a formal complaint I advise you to proceed as outlined below:



    1. Contact eircom via ccm@eircom.ie

    2. State that you have been advised by ComReg to lodge a formal complaint

    3. Request a complaint reference number- this is required in order for us to raise case later if needed.

    4. Give the details of your complaint



    If eircom does not respond to your complaint within 10 working days you can contact ComReg with the complaint reference number and we will review your complaint and refer the matter to eircom if appropriate.


Advertisement