Why when everyone in my area has gotten letter to claim grant and not me?

sdp

As above , everyone in my area, have gotten letters to claim grant, even those who are not been billed!
I have been paying my bills, and am the only household not to have receive letter?
could you please tell me what is going on? do not want to have to rush around waiting till date .
not happy customer.

Irish Water: Allanah

Hi sdp,

Thanks for getting in touch.

Letters are being be issued by the Department of Social Protection to all those who registered their principal private residences with Irish Water by 30 June 2015. If you registered with Irish Water by 30 June 2015 and have not received a letter by the end of September 2015, please contact the Water Conservation Grant support team on 0761 087 890 / 1890 100 043.

The order of letters sent was random. Receipt of a letter by a neighbour does not automatically mean a household is due to receive a letter or due to receive one soon.

If you would like us to check if your details are correct on our system, please send the following details through private mail:

- Name;
- Address; and
- Contact number.

I hope this information helps. Please let us know if there is anything else we can help you with.

Kind regards,
Allanah

sdp

Thank you, I'm pretty sure my details are correct,, as I had two bill so far, and payed them, will send pm anyway.
Regards

Irish Water: Allanah

Hi sdp,

Thanks for sending a private message. We have received this and a member of our team will respond shortly.

Kind regards,
Allanah