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'slide to upgrade' frozen- no iTunes access

  • 18-09-2015 07:41PM
    #1
    dukedalton
    Registered Users, Registered Users 2 Posts: 404 ✭✭


    Please help!

    When I tried to update my iPad and iPhone 5 to iOS 9 my screen is frozen on 'Slide to upgrade'. The Apple fix is to plug it into iTunes and restore, but I don' t have the laptop my iPhone and iPad's iTunes account is associated with (when I plug it into the laptop I have, I get a message asking me to respond on my iPhone and iPad- which I can't do, because they're frozen).

    Please help!


Comments

  • #2
    guil
    Registered Users, Registered Users 2, Paid Member Posts: 10,676 ✭✭✭✭guil


    Put them in DFU mode and try again.


  • #3
    dukedalton
    Registered Users, Registered Users 2 Posts: 404 ✭✭dukedalton


    Thanks for your reply. I apologise for my ignorance- what is DFU mode?


  • #4
    bop1977
    Registered Users, Registered Users 2 Posts: 1,072 ✭✭✭bop1977


    Hold the home button and the sleep button together for about 10 seconds and that will put the iPad into dfu mode.


  • #5
    Zcott
    Registered Users, Registered Users 2 Posts: 3,204 ✭✭✭Zcott


    DFU mode still requires an actual computer, which I'm not sure if OP has access to.


  • #6
    guil
    Registered Users, Registered Users 2, Paid Member Posts: 10,676 ✭✭✭✭guil


    Plug it into iTunes and hold the home and sleep button for 10 seconds, let go of sleep but keep holding power until iTunes says it has detected and iPhone/iPad in recovery mode.


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