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Confused about my broadband options

  • 17-09-2015 11:10pm
    #1
    Registered Users, Registered Users 2 Posts: 17,399 ✭✭✭✭


    Long post ahead but I need help understanding my Broadband options (or lack thereof!).

    I'm currently an Eircom customer living 3 Kilometres away from an exchange that is completely overloaded. The result of this is that my speeds range from 3Mbps on a very good day to 1.4Mbps on average. I was achieving speeds of 5Mbps average from January until May of this year.

    The line was installed in January and is capable of up to 24 Mbps (as sold by Eircom and confirmed on Vodafone website).

    My speeds tonight, tested on Eircom's (Ookla platform) speedtest are as follows:

    wired

    22:47 17/9/2015
    1.21 down
    0.68 up
    ping 39ms

    22:52 17/9/2015
    0.61 down
    0.70 up
    ping 39 ms 17/9/2015

    wireless

    22:49 17/9/2015
    0.89 down
    0.68 up
    ping 39 ms

    22:54 17/9/2015
    timed out...

    22:55 17/9/2016
    1.07 down
    0.70 up
    ping 38ms

    23:40 17/9/2015
    1.83 Down
    0.67 up
    ping 36 ms

    Conditions of test:
    2 year old Laptop with Windows 10 installed.
    Only one tab open in Google Chrome (Eircom Speed Test)
    No Streaming from Netflix or other sites ongoing, no browsing on other devices (phones or tablets).

    Wireless speed tests were conducted beside the router and at the furthest point away from the router (approx 45 minutes after the other tests [ironically, furthest test had fastest speed...])

    I'd like some help understanding what my options are and the likely speed I could get from those options.

    Information to hand:
    • I live rurally, 3Km from the exchange
    • There are only a handful of properties in my townland
    • According to the 'Connecting Communities National Broadband Plan' my area will have 0% coverage from commercial operators by end of 2016
    • My area will have 100% National Broadband Plan coverage


    According to the Connecting Communities website, our property will only be covered by the National Broadband Plan.

    As you may know, this scheme only begins rollout in late 2016 and is purported to be complete within 3-5 years.

    At that point the scheme promises each household will have 30Mbps speeds.

    I'll believe all of the above when I see it to be honest. This is Ireland after all...

    So, I know Satellite Broadband is not an option and I need this Broadband for work and my workplace VPN so it needs to be very stable so line of sight is out too...

    Questions:
    On an uncongested exchange, at 3Km from my house, what would be the likely speed I'd get on my 24 Mbps line?

    What other options do I have?

    Vodafone seem to sell broadband in my area, would they just be piggybacking their service on the Eircom equipment?

    Would they have any control over the speed I would get on my line?

    I imagine not and they would blame Eircom for my slow speeds and then Eircom would refuse to deal with me as I wasn't a customer of theirs...

    When the National Broadband Plan does eventually reach me, how can they guarantee a minimum speed of 30 Mbps? What technology will be used? (This may be on the Connecting Communities website but I find that site very difficult to get any real, accurate information from...)

    Any advice on my options or what I can do (apart from move house :p)?


Comments

  • Registered Users, Registered Users 2 Posts: 50 ✭✭jg3114


    On an uncongested exchange, at 3Km from my house, what would be the likely speed I'd get on my 24 Mbps line?
    A: Its impossible to say.. I know its not the answer you want but its a honest one it depends on so many untestable or uncontrollable factors (age of copper, leaking ducts, crimped or strain on lines and many more) there simply is no equation.

    What other options do I have?
    A: Hows your Hotspot signal? as I dont live in a built up area and get 20 down and 20 up with vodafone 4g

    Vodafone seem to sell broadband in my area, would they just be piggybacking their service on the Eircom equipment?
    A: Yes vodafone currently just rent from eircom if you will

    Would they have any control over the speed I would get on my line?
    A: Minimal...

    I imagine not and they would blame Eircom for my slow speeds and then Eircom would refuse to deal with me as I wasn't a customer of theirs...
    A: pretty much plus they would charge you for a engineer to come out where as a eircom customer gets this for free

    When the National Broadband Plan does eventually reach me, how can they guarantee a minimum speed of 30 Mbps? What technology will be used? (This may be on the Connecting Communities website but I find that site very difficult to get any real, accurate information from...)
    A: Yes the NBP is a real thing and will offer speeds far higher speeds than 30Mbps for alot of people.. Eircom and vodafone/ESB are currently installing 100% fiber networks that offer 1000Mbps internet which will be available to 30% of people in rural towns when done the other 70% of people will have FTTC 50-100Mbps Internet by 2020 :) This isnt some imaginary **** they have made up they are actually doing it. The first 24,000 homes got connected with 1000Mbps internet just the other day. You can check here fibrerollout. ie/where-and-when/ To see if your area will get 1000mbps or 50-100 :)

    Any advice on my options or what I can do (apart from move house )?
    A: I really do advise you look into Hotspot signals around you as there is nothing you really can do until Eircom or Siro Get to you...


  • Registered Users, Registered Users 2 Posts: 15,852 ✭✭✭✭The Cush


    Have you had a look at the new eircom wholesale NGA Fibre Broadband Map published yesterday - http://fibrerollout.ie/where-and-when/

    It now shows the planned FTTH routes to be rolled out between 2017 and 2020 (blue lines), which extend beyond the planned rollout areas on the NBP map in some areas


  • Registered Users, Registered Users 2 Posts: 36,170 ✭✭✭✭ED E


    3KM isnt terrible for ADSL, but its not great either. Say its 3KM and change, you should manage a 6Mb profile, 5Mb if the line is bad. Your modems line stats will show you these kind of figures today.

    But with exchange being an old radio one by the sounds of it, you'll never hit 6 at the moment, at most 3Mb Id say (Old packages are 1,3,7.1) if you test at 4AM and get lucky.

    Options are:
    1. Wait and get lucky that eircom upgrade the exchange to NGN/NGB. That'd give you a consistent 5Mb+. Then wait for further upgrades around 2020.Upload will still suck for the VPN, but thats life.
    2. Go to a FWA provider. Check IrelandOfflines map to see who covers your area. You're likely to get something from 3 down 3 up to 8 down 8 up depending on provider and pricing. If they oversell the mast the service will suck, but if they do it right (like say BigLars WWCBB) then you can get a very solid service.

    There is one downside to option two in that the more people who move to FWA providers the lower the exchange will fall on eircoms deployment lists, but you cant keep using 1Mb for 3yrs for the greater good.


  • Registered Users, Registered Users 2 Posts: 2,116 ✭✭✭ItHurtsWhenIP


    jg3114 wrote: »
    ...
    When the National Broadband Plan does eventually reach me, how can they guarantee a minimum speed of 30 Mbps? What technology will be used? (This may be on the Connecting Communities website but I find that site very difficult to get any real, accurate information from...)
    A: Yes the NBP is a real thing and will offer speeds far higher speeds than 30Mbps for alot of people.. Eircom and vodafone/ESB are currently installing 100% fiber networks that offer 1000Mbps internet which will be available to 30% of people in rural towns when done the other 70% of people will have FTTC 50-100Mbps Internet by 2020 :) This isnt some imaginary **** they have made up they are actually doing it. The first 24,000 homes got connected with 1000Mbps internet just the other day. You can check here fibrerollout. ie/where-and-when/ To see if your area will get 1000mbps or 50-100 :)
    While the NBP is currently a real thing, it has to survive the next change in Government. Also it has not yet decided what actual technology will be mandated. It should be Fibre, but we won't know until next year (if it is still going on then).
    jg3114 wrote: »
    Any advice on my options or what I can do (apart from move house )?
    A: I really do advise you look into Hotspot signals around you as there is nothing you really can do until Eircom or Siro Get to you...
    Mobile midband may be OK for some people, but data limits would make it unlikely to be suitable if people are heavy users.
    r3nu4l wrote: »
    ...
    Any advice on my options or what I can do (apart from move house :p)?

    As ED_E mentioned, check IoffL's map here, drop the marker on your house and tick Wireless ISPs and anybody that covers your area should be listed. Give them a call and see if they will actually be able to hit your house with a signal.


  • Moderators, Motoring & Transport Moderators, Technology & Internet Moderators Posts: 23,279 Mod ✭✭✭✭bk


    To be brutally honest, if you work from home and depend on the internet for VPN, etc. then you shouldn't be living where you are!

    I know that sucks but it is the truth.

    You should check out the FWA providers in your area and also 4G options. But to be honest you may have to think about moving!

    I know easier said then done, if you are renting, it would be easier, but if you own the house then obviously that is much more difficult.

    Perhaps you could think about renting a small office space in a near by town with a decent internet connection to work from?

    Sorry if that all sucks, I just couldn't imagine working from home on such a connection and the reality is things are unlikely to change for you much in the next 3 years.


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  • Registered Users, Registered Users 2 Posts: 17,399 ✭✭✭✭r3nu4l


    Kind of quoting all over the place here but there's a couple of things that need addressing.
    bk wrote: »
    To be brutally honest, if you work from home and depend on the internet for VPN, etc. then you shouldn't be living where you are!

    I know that sucks but it is the truth.

    Actually my VPN has been absolutely fine, 95-99% of the time. I conduct all of my work through it, including all phone calls via company Cisco softphones, emails, instant messaging, watching company webcasts and Microsoft Lync calls. On occasion there have been issues that I thought were related to my broadband but it turned out that they were company network issues as attested to by people in Luton, Nottingham and Cambridge who use the same network and who have high-speed brodband...

    So I think you're being a tad pessimistic there :) Don't believe the hype of 'VPN is always rubbish over a slow connection'. I've been working from my home office since January and even when my speeds dropped over the last couple of months it's been okay.
    jg3114 wrote: »
    On an uncongested exchange, at 3Km from my house, what would be the likely speed I'd get on my 24 Mbps line?
    A: Its impossible to say.. I know its not the answer you want but its a honest one it depends on so many untestable or uncontrollable factors (age of copper, leaking ducts, crimped or strain on lines and many more) there simply is no equation.
    Yeah, I knew that really but just wanted to check, on the off chance I was wrong.
    What other options do I have?
    A: Hows your Hotspot signal? as I dont live in a built up area and get 20 down and 20 up with vodafone 4g
    No 3G, never mind 4G here, that's with Vodafone, 3 and Meteor sim cards...
    When the National Broadband Plan does eventually reach me, how can they guarantee a minimum speed of 30 Mbps? What technology will be used? (This may be on the Connecting Communities website but I find that site very difficult to get any real, accurate information from...)
    A: Yes the NBP is a real thing and will offer speeds far higher speeds than 30Mbps for alot of people.. Eircom and vodafone/ESB are currently installing 100% fiber networks that offer 1000Mbps internet which will be available to 30% of people in rural towns when done the other 70% of people will have FTTC 50-100Mbps Internet by 2020 :) This isnt some imaginary **** they have made up they are actually doing it. The first 24,000 homes got connected with 1000Mbps internet just the other day. You can check here fibrerollout. ie/where-and-when/ To see if your area will get 1000mbps or 50-100 :)
    The Cush wrote: »
    Have you had a look at the new eircom wholesale NGA Fibre Broadband Map published yesterday - http://fibrerollout.ie/where-and-when/

    It now shows the planned FTTH routes to be rolled out between 2017 and 2020 (blue lines), which extend beyond the planned rollout areas on the NBP map in some areas

    So my exchange is due to go live in early/mid 2016 according to that rollout but as I say, it's 3Km from me and according to the 'Connecting Communities National Broadband Plan' my area will have 0% coverage from commercial operators by end of 2016. :confused:
    Can anyone shed light on that?
    ED E wrote: »
    3KM isnt terrible for ADSL, but its not great either. Say its 3KM and change, you should manage a 6Mb profile, 5Mb if the line is bad. Your modems line stats will show you these kind of figures today.

    But with exchange being an old radio one by the sounds of it, you'll never hit 6 at the moment, at most 3Mb Id say (Old packages are 1,3,7.1) if you test at 4AM and get lucky.

    Today's tests:
    wired
    16:23
    34ms
    4.68 down
    0.70 up

    wireless
    17:41
    39ms
    2.67 down
    0.63 up

    wired
    17:42
    34 ms
    3.08 down
    0.67 up

    wired
    17:45
    35ms
    2.84 down
    0.69 up

    As you can see, I managed almost 5Mbps before most people get home from work and after that, speeds drop...
    Options are:
    1. Wait and get lucky that eircom upgrade the exchange to NGN/NGB. That'd give you a consistent 5Mb+. Then wait for further upgrades around 2020.Upload will still suck for the VPN, but thats life.
    My VPN is pretty much okay, surprisingly. :)
    2. Go to a FWA provider. Check IrelandOfflines map to see who covers your area. You're likely to get something from 3 down 3 up to 8 down 8 up depending on provider and pricing. If they oversell the mast the service will suck, but if they do it right (like say BigLars WWCBB) then you can get a very solid service.
    MMFITWGDV wrote: »
    Mobile midband may be OK for some people, but data limits would make it unlikely to be suitable if people are heavy users.

    As ED_E mentioned, check IoffL's map here, drop the marker on your house and tick Wireless ISPs and anybody that covers your area should be listed. Give them a call and see if they will actually be able to hit your house with a signal.

    Not sure I could trust any FWA providers to tell me the truth about whether they would provide a good service but it can't hurt to try and at least call them. Also, I'm a heavy-ish user, using about 80Gb a month (streaming movies, TV Shows, online gaming, work, Skype etc., etc.


  • Registered Users, Registered Users 2 Posts: 5,140 ✭✭✭John mac


    http://www.speedguide.net/dsl_speed_calc.php

    enter your downstream attenuation to this ,


  • Moderators, Motoring & Transport Moderators, Technology & Internet Moderators Posts: 23,279 Mod ✭✭✭✭bk


    r3nu4l wrote: »
    So my exchange is due to go live in early/mid 2016 according to that rollout but as I say, it's 3Km from me and according to the 'Connecting Communities National Broadband Plan' my area will have 0% coverage from commercial operators by end of 2016. :confused:
    Can anyone shed light on that?

    Basically Eircom VDSL/FTTC (eFibre) only works up to a maximum or 2km from a FTTC cab or exchange. So unless they install a FTTC cab closer to you, then it looks like you won't benefit from your exchange being enabled in early/mid 2016

    This means you won't get minimum 30Mb/s service from any commercial operator by end of 2016. Which means you will fall under the National Broadbnad Plan.

    That means the government is likely to subsidise the rollout of FTTH to you over the next 4 years.


  • Registered Users, Registered Users 2 Posts: 36,170 ✭✭✭✭ED E


    bk wrote: »
    Basically Eircom VDSL/FTTC (eFibre) only works up to a maximum or 2km from a FTTC cab or exchange. So unless they install a FTTC cab closer to you, then it looks like you won't benefit from your exchange being enabled in early/mid 2016

    This means you won't get minimum 30Mb/s service from any commercial operator by end of 2016. Which means you will fall under the National Broadbnad Plan.

    That means the government is likely to subsidise the rollout of FTTH to you over the next 4 years.

    Not 100% true, the exchange going NGN then will remove all congestion and give him a reliable 6Mb link. Not much, but better than whats currently there.


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