new account, cannot use email address

rameire

Good Morning
I have just opened a new account online with you.

I am married, and live with my wife,
we use the same email address for everything.

The new account is under my name.
I previously had an account with you in my wifes name, we were online with you and so the old details are still there under our shared email address.

I am trying to add my new account onto my email address I already have with you.
but have received a reply this morning saying they cannot do this as the name on the new account is different to that of the online account already active.

how can I proceed?

Electric Ireland: Brige N

Hi rameire,

Thank you for your message,

Could you send us the following details by private message please?

• Your full name
• Your account number
• The first line of your address
• Your contact number or date of birth
• Confirmation you are the account holder (a sentence stating this is sufficient)
• The email address you wish to use

We will then be able to look into your query.

Thanks,
Brige

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