iTunes subscriptions - dodgy app getting my money

parc

Hi there

I downloaded an app and it said "cancel subscription within 7 days if you do not wish to purchase".

The app was really vague with how to actually do this (it involved cancelling it in the iTunes settings on my iPhone I later found). There were no instructions within the app to do so. So it charged me

Just wondering if I can get a refund (does the 14 refund apply to cases like this). I thought it was pretty misleading

Also it seems that it renews your subscription just by opening the app. It says "The purchases restore automatically on application launch, you don't need to restore them manually"

I think this is set up to skim money off you. Is there any way I can argue this and get my money back. Thanks!

Zcott

Apple are pretty good at sorting out stuff like this. When you get your email receipt there should be something like 'report a problem' somewhere. Get in touch with them and they should sort it out.

naasrd

parc wrote: »

Hi there

I downloaded an app and it said "cancel subscription within 7 days if you do not wish to purchase".

The app was really vague with how to actually do this (it involved cancelling it in the iTunes settings on my iPhone I later found). There were no instructions within the app to do so. So it charged me

Just wondering if I can get a refund (does the 14 refund apply to cases like this). I thought it was pretty misleading

Also it seems that it renews your subscription just by opening the app. It says "The purchases restore automatically on application launch, you don't need to restore them manually"

I think this is set up to skim money off you. Is there any way I can argue this and get my money back. Thanks!

Like Zscott said, Apple are sound on this. You should also be able to disable any auto renewals in your iTunes account.

jaymcg91

I concur with the rest. I paid 2 quid for an app that was completely misleading and deleted it - and they refunded me no questions asked .