Confirmation of Account Cancellation

RayM

Hi,

I cancelled my Eircom account a month ago (11/8), giving the usual thirty days notice. However, I received the following email today:

[font=Arial, Helvetica, sans-serif]Account Number: *********[/font]

[font=Arial, Helvetica, sans-serif]Dear Raymond[/font]

[font=Arial, Helvetica, sans-serif]We spoke to you today in relation to cancelling your bundle service with us. As advised, you are required to give 30 days notice in order for this to happen. Below is a list of instructions which will allow us to progress your cancellation.[/font]

[font=Arial, Helvetica, sans-serif]Please send an email, including your eircom account number (detailed above) and phone number(s) that you wish to cancel to [/font][font=Arial, Helvetica, sans-serif]phonecancellations@eircom.ie[/font][font=Arial, Helvetica, sans-serif] or please write to eircom Account Administration Unit, Unit 6B Westgate Business Park, Ballymount, Dublin 15.[/font]

[font=Arial, Helvetica, sans-serif]The cancellation of your eircom service will be carried out after 30 days upon receipt of your email. If you have already sent an email to cancel but have changed your mind, please contact us on [/font][font=Arial, Helvetica, sans-serif]1800 503 303[/font][font=Arial, Helvetica, sans-serif].[/font]

[font=Arial, Helvetica, sans-serif]Thank you,[/font]

[font=Arial, Helvetica, sans-serif]eircom[/font]




I haven't spoken to Eircom today - I spoke to a representative on the phone and sent the cancellation confirmation email a month ago. I'm just looking for confirmation that my account has actually been cancelled. If it hasn't, I'll just be cancelling the direct debit, as I'm not prepared to go through the whole 30-day cancellation procedure again.

eircom: Alan

RayM wrote: »

Hi,

I cancelled my Eircom account a month ago (11/8), giving the usual thirty days notice. However, I received the following email today:

[font=Arial, Helvetica, sans-serif]Account Number: *********[/font]

[font=Arial, Helvetica, sans-serif]Dear Raymond[/font]

[font=Arial, Helvetica, sans-serif]We spoke to you today in relation to cancelling your bundle service with us. As advised, you are required to give 30 days notice in order for this to happen. Below is a list of instructions which will allow us to progress your cancellation.[/font]

[font=Arial, Helvetica, sans-serif]Please send an email, including your eircom account number (detailed above) and phone number(s) that you wish to cancel to [/font][font=Arial, Helvetica, sans-serif]phonecancellations@eircom.ie[/font][font=Arial, Helvetica, sans-serif] or please write to eircom Account Administration Unit, Unit 6B Westgate Business Park, Ballymount, Dublin 15.[/font]

[font=Arial, Helvetica, sans-serif]The cancellation of your eircom service will be carried out after 30 days upon receipt of your email. If you have already sent an email to cancel but have changed your mind, please contact us on [/font][font=Arial, Helvetica, sans-serif]1800 503 303[/font][font=Arial, Helvetica, sans-serif].[/font]

[font=Arial, Helvetica, sans-serif]Thank you,[/font]

[font=Arial, Helvetica, sans-serif]eircom[/font]




I haven't spoken to Eircom today - I spoke to a representative on the phone and sent the cancellation confirmation email a month ago. I'm just looking for confirmation that my account has actually been cancelled. If it hasn't, I'll just be cancelling the direct debit, as I'm not prepared to go through the whole 30-day cancellation procedure again.

Hi RayM

Apologies for any confusion caused by the email - it's nothing to worry about as I looked in to your account and I can see that it will be terminated within the next 24 hours

There will not be any further requirements ray.

Thanks
Al

RayM

eircom: Alan wrote: »

RayM wrote: »

Hi,

I cancelled my Eircom account a month ago (11/8), giving the usual thirty days notice. However, I received the following email today:

[font=Arial, Helvetica, sans-serif]Account Number: *********[/font]

[font=Arial, Helvetica, sans-serif]Dear Raymond[/font]

[font=Arial, Helvetica, sans-serif]We spoke to you today in relation to cancelling your bundle service with us. As advised, you are required to give 30 days notice in order for this to happen. Below is a list of instructions which will allow us to progress your cancellation.[/font]

[font=Arial, Helvetica, sans-serif]Please send an email, including your eircom account number (detailed above) and phone number(s) that you wish to cancel to [/font][font=Arial, Helvetica, sans-serif]phonecancellations@eircom.ie[/font][font=Arial, Helvetica, sans-serif] or please write to eircom Account Administration Unit, Unit 6B Westgate Business Park, Ballymount, Dublin 15.[/font]

[font=Arial, Helvetica, sans-serif]The cancellation of your eircom service will be carried out after 30 days upon receipt of your email. If you have already sent an email to cancel but have changed your mind, please contact us on [/font][font=Arial, Helvetica, sans-serif]1800 503 303[/font][font=Arial, Helvetica, sans-serif].[/font]

[font=Arial, Helvetica, sans-serif]Thank you,[/font]

[font=Arial, Helvetica, sans-serif]eircom[/font]




I haven't spoken to Eircom today - I spoke to a representative on the phone and sent the cancellation confirmation email a month ago. I'm just looking for confirmation that my account has actually been cancelled. If it hasn't, I'll just be cancelling the direct debit, as I'm not prepared to go through the whole 30-day cancellation procedure again.

Hi RayM

Apologies for any confusion caused by the email - it's nothing to worry about as I looked in to your account and I can see that it will be terminated within the next 24 hours

There will not be any further requirements ray.

Thanks
Al

That's great, thanks very much Alan.

eircom: Alan

No problem at all Ray

Al