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Ethernet Plugs

jaggiebunnet · 2015-09-08 08:15:31

Hi - I got multiroom installed a while ago there and already had a set of ethernet plugs of my own installed in the room. Engineer tested with the box and it all seemed fine, since then I have been getting consistent freezing on the multiroom evision box and think it is related to my own ethernet plugs as opposed to…

08-09-2015 8:15am

#1

jaggiebunnet

Registered Users Posts: 1,361 ✭✭✭

Join Date: November 2003

Posts: 1198

Hi - I got multiroom installed a while ago there and already had a set of ethernet plugs of my own installed in the room. Engineer tested with the box and it all seemed fine, since then I have been getting consistent freezing on the multiroom evision box and think it is related to my own ethernet plugs as opposed to anything else. Can I get a set of plugs (or in fact it would be just 1 as I have 2 from the original main room installation) sent out?

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Comments

#2 08-09-2015 9:29am

eircom: Alan

Closed Accounts Posts: 6,831 ✭✭✭

Join Date: October 2012

Posts: 6748

jaggiebunnet wrote: »

Hi - I got multiroom installed a while ago there and already had a set of ethernet plugs of my own installed in the room. Engineer tested with the box and it all seemed fine, since then I have been getting consistent freezing on the multiroom evision box and think it is related to my own ethernet plugs as opposed to anything else. Can I get a set of plugs (or in fact it would be just 1 as I have 2 from the original main room installation) sent out?

Hi jaggiebunnet

Thanks for posting, Only the technical support team can arrange the Plugs and before doing so they have advised me that they will need to run a number of troubleshooting steps with you before the plugs are sent, this would be to eliminate any other possible contributing factor to the issues you're experiencing. So to start the ball rolling please feel free to contact technical support either on free phone 1901, Local 1890260260 or equally via webchat at www.eircom.net/chatnow

Thanks
Al

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