Who to go to???

Slaacer

Hi,
I'm in the carpenters area of Castleknock and work from home half the time. I am currently with UPC for a number of years but for the past 2 years the service has gone worse and worse. My office is 15m in straight line from the router at the back of our garden. I have the horizon box with their external router (wifi signal from the horizon box was very poor to start with). Set by the window to get best signal to my office - it worked at first but the signal is gone weaker and weaker and now unworkable from my office. :mad:

So clearly I think their router is on its way as the signal getting weaker is a typical sign of this. Sure even in the house itself I have blackspots. :mad:

But for months now also the internet is going altogether in the evening. Not acceptable :mad::mad:

I have a log of calls to their tech support as long as my arm by now. I'm getting fed up with them.

Eircom told me they will guarantee 50Mb pipe there but when I asked them about the cooling off period they told me there is no such thing??? I thought it was a EU directive on distance selling?No? . Sky says up to 100Mb but we all know what that implies, and lots of bad feedback too.. what choice for this area of D15???

Is there a good router with AC protocol out there with a coax plug to take the signal from UPC?

ED E

Problem is wifi.

No isps guarantee wifi. Fix your network, don't change ISP.

Slaacer

I'm paying for a 120Mb speed. Getting approx 85Mb downstream wired and normally c40-45Mb wireless.

I think the external router they use to broadcast the signal is poor. Better than the horizon box itself but only marginal improvements.

Do you reckon a new router should do the trick? All they do when I call them is to reset my connection from their end.

Zillah

Slaacer wrote: »

I'm paying for a 120Mb speed. Getting approx 85Mb downstream wired and normally c40-45Mb wireless.

85Mb is still a fantastic speed. Your issue is bad wifi. There are a million things that could be the problem there. All your neighbours could be using the same channel - have you checked this? You could also get a powerline adapter to get a connection to your office.

Have you tested on multiple devices?

Slaacer

yes you're correct.
I check how busy the 2.4Ghz is with the wifi analyser on my phone. I can pick up the signal from the neighbors but nothing major that I see. Is there anything I need to watch more specifically?

The thing is it I don't see new networks in the vicinity but the range of the signal from the router is definitely weaker.

I think I gotta try those plug in wifi device to see how they'll affect my internet access in my office.

Any good ones? netgear, Hplink, ?

moc moc a moc

Slaacer wrote: »

I check how busy the 2.4Ghz is with the wifi analyser on my phone

All that will tell you is how many computer wifi networks it sees on that band. Nothing about any other sources of interference such as microwaves, radio transmitters, reflected/refracted signals, hidden wifi networks, etc etc.

If you want to ensure a good wifi signal, particularly over distance, you will need to buy good quality hardware (both access point and NIC - not much point in having a powerful AP if it can't hear your wireless device). Netgear, TP Link, and so on are cheap-and-cheerful consumer-grade devices. Worth a try, but you have no guarantee that these will do the job any better than your ISP gear.

Personally, if I was sticking with Wi-Fi (i.e. not running a cable) I'd get a good quality AP with a directional antenna, plus a high-power (e.g. Alfa) wireless adapter for the office PC. Either that or set up a proper inter-site wireless infrastructure (i.e. two directional APs that create a wireless bridge between the home network and office network).

durtybit

If you power out in the office that is on the same fuseboard as the house I would advise you to try some homeplugs (look them up on ebay)

I cant get wifi in parts of the house due to concrete floors so they have been a godsend

Slaacer

Can you recommend a site to find them?

Cheers

moc moc a moc wrote: »

All that will tell you is how many computer wifi networks it sees on that band. Nothing about any other sources of interference such as microwaves, radio transmitters, reflected/refracted signals, hidden wifi networks, etc etc.

If you want to ensure a good wifi signal, particularly over distance, you will need to buy good quality hardware (both access point and NIC - not much point in having a powerful AP if it can't hear your wireless device). Netgear, TP Link, and so on are cheap-and-cheerful consumer-grade devices. Worth a try, but you have no guarantee that these will do the job any better than your ISP gear.

Personally, if I was sticking with Wi-Fi (i.e. not running a cable) I'd get a good quality AP with a directional antenna, plus a high-power (e.g. Alfa) wireless adapter for the office PC. Either that or set up a proper inter-site wireless infrastructure (i.e. two directional APs that create a wireless bridge between the home network and office network).

bk

Read the following Thread on how to get the most out of a UPC connection, including buying a better router, etc:

http://www.boards.ie/vbulletin/showthread.php?t=2057367191

I'd try the TP Link Archer C8 before going spending big money on the gear moc moc a moc is talking about. The C8 seems to fix 80% of peoples issues with UPC's wifi.