E-flow once forgiven twice taking a biscuit three times fraud

ants09

Hi
As the title says once forgiven, twice taking the biscuit and three times is a ****** fraud.

1st time
I stopped off at the petrol station at the M50 interchange and paid for the toll, i went thought the toll and that was the end of it. Later on i got a letter from E-flow saying i didn't pay and that the charge was so much.

I phone them up and told them that i did, and told them the station and the time but didn't have the receipt, then i got a letter from there solicitor's saying i owned x amount, i phoned up there solicitor's and told them the same that i paid for the journey and gave them the time and shop where i purchased the ticket and told them to look it up on there system as i am not digging thought all my receipts but will do it to produce it in court.

They said they get back in touch with me and hung up, a few days later they got back in touch and said yes i paid and that the payment was on my account but not allocated to a particular journey, i told them bull**** what did they think it was a xxxxxx donation and that i want a letter of apology from them and there client for wasting my time.

2nd time
I sold my car and posted off the log book etc and them i got a letter from them saying i used the toll and didn't pay on time so owned x amount.

I phoned them up and told them i sold my car and they said they put a stop on the charge and follow up, then heard nothing off them and didn't think anything of it.

I them got a letter from there solicitors telling me the usual bull**** crap that they sprout out, again i called there solicitors and told them how i owed x amount as i sold that car there solicitors said hold on and went off and came back and said oh yes we see that the car changed ownership and that i don't owe anything.

I told them hold own that i don't own anything but you's do as what about my expenses ? and they said what expenses and i said hello i talking to you or is it a figment of your imagination and i look forward to taking you's and your client to court to enforce this dept.

So i just wondering how may people have e-flow charged etc where they paid for the journey but hasn't got the ticket and the ******* in e-flow refused to look up there system as they said they can't do it they need a reference number from the receipt.

Pov06

Just get a toll tag and you won't have any more hassle.

If you don't want to pay rental for the tag just get a video account :pac:

ShamoBuc

From Cork, so don't use it often but when I do, I pay a few hours after online and have never had a problem. I forgot the first time though and paid a few days late, they let me off any extra charges , that was years ago though.

5uspect

If you're having such trouble with their toll system maybe you shouldn't go through there anymore. They seem to have it in for you; it's probably best you get an account. Its convenience is the easiest solution for your well being.

TheChizler

What was the third time?

I've used it about 4 times since eFlow was set up and the video account leaves you just forget about it.

ants09

Pov06 wrote: »

Just get a toll tag

Why should i have to get a tag ??? very helpful comment oh get a tag :mad:

5uspect wrote: »

If you're having such trouble with their toll system maybe you shouldn't go through there anymore.

I used it a few times and remember when and where i pay so i try to avoid when possible but not always possible to avoid but thanks for your comment

TheChizler wrote: »

What was the third time?

I've used it about 4 times since eFlow was set up and the video account leaves you just forget about it.

Actually yes but i think once is one time too many don't you ???
And i even say first time was fraud or they taught it was a donation :pac:

Pov06

ants09 wrote: »

Why should i have to get a tag ??? very helpful comment oh get a tag :mad:

Because it means you get cheaper tolls and hassle free payment.

CiniO

Pov06 wrote: »

Because it means you get cheaper tolls and hassle free payment.

Video account also means you are signing for direct debit with a private company Eflow, which can charge you for tolls which you haven't actually travelled if they wish.
And then it's going to be you asking your lawyers to call them.

landcruiserfj62

Yeah but....you're supposed to pay for the toll AFTER you use the bridge, not before.

From what you say in your post, you're to blame i'm afraid

markpb

CiniO wrote: »

And then it's going to be you asking your lawyers to call them.

Not if it's a SEPA DD, you just ring your bank and ask for your money back.

Guy:Incognito

CiniO wrote: »

Video account also means you are signing for direct debit with a private company Eflow, which can charge you for tolls which you haven't actually travelled if they wish.
And then it's going to be you asking your lawyers to call them.

and walking down the street means you may be murdered......

You're very much a glass half empty type, aren't you Cinio.

I've been using eflow trouble free for years across multiple cars and vans, with video account then tag.

Alun

landcruiserfj62 wrote: »

Yeah but....you're supposed to pay for the toll AFTER you use the bridge, not before.

From what you say in your post, you're to blame i'm afraid

You can actually pay in advance, but it appears you have to do this online and not at a Payzone outlet ...

https://www.eflow.ie/pre-pay-your-m50-toll/

Alun

Guy:Incognito wrote: »

I've been using eflow trouble free for years across multiple cars and vans, with video account then tag.

Me too. I've had a video account for two cars for years and only ever had one small problem that was swiftly and professionally taken care of.

Pov06

Guy:Incognito wrote: »

and walking down the street means you may be murdered......

You're very much a glass half empty type, aren't you Cinio.

I've been using eflow trouble free for years across multiple cars and vans, with video account then tag.

Indeed I started out with a video account and then switched to a tag. Never had any problems with it.

Much better than having to manually pay for each trip, at a higher cost.

dr.fuzzenstein

I didn't have an account in the beginning and always forgot to pay, extra charges, phonecalls, so much hassle, not worth it.
I got a video account in the end, sorted and Robert is very much your father's brother. Never another seconds thought. Even if the money didn't go through, they just try again a few days later.

ants09

landcruiserfj62 wrote: »

you're to blame i'm afraid

Thank you very much, exactly how am i to blame on the second time :rolleyes: when i did not even own the car and e-flow tried to extract funds from me

As for the first time, i told e-flow the time and shop where i paid, and the money was on my account but was not allocated to the journey so they actually taught it was a donation :eek:, i just love the way you say i to blame it :pac:.

ants09

Pov06 wrote: »

Because it means you get cheaper tolls and hassle free payment.

Maybe i don't want a videoaccount or a tag have you taught of that

dr.fuzzenstein

ants09 wrote: »

Maybe i don't want a videoaccount or a tag have you taught of that

Then we're back to square one. There's a hole in my bucket, dear Liza...

ants09

dr.fuzzenstein wrote: »

Then we're back to square one. There's a hole in my bucket, dear Liza...

Huston we have a problem, get a video account.

I sure i am not the only one that this happened too or who e-flow sent a letter too saying they didn't pay for the toll when they did.

So yes there is a hole in the bucket as when i paid and it was allocated to my account but not the journey do you or any other poster not find that strange and worrying and if it happened to me how many others is it happening to ?

And what about them trying to charge me for a car that i use to own ???

Pov06

ants09 wrote: »

And what about them trying to charge me for a car that i use to own ???

I'd be more upset about the scum that bought the car and didn't pay the toll to be honest.

Eflow see an unpaid toll and bill the current owner, which at that time may still be you. All you have to do is say that you sold the car.

In the first case you paid before you used the toll, again using the system how it's not meant to be used.

No offence but I think you're getting mad over nothing.

ants09

Pov06 wrote: »

I'd be more upset about the scum that bought the car and didn't pay the toll to be honest.

I do not know if they paid or not, how do you know that they didn't pay and e-flow didn't allocate the payment to the journey ??? so excuse me but i find it :eek: that your saying he scum as you do not know if he paid or not

Pov06 wrote: »

In the first case you paid before you used the toll, again using the system how it's not meant to be used.

The payment was allocated to my account but not to that journey so you do not find this strange ??? :eek: so was that payment a donation ???

Pov06 wrote: »

No offence but I think you're getting mad over nothing.

No offence taken, but i think your post is silly

dr.fuzzenstein

Pov06 wrote: »

I'd be more upset about the scum that bought the car and didn't pay the toll to be honest.

Eflow see an unpaid toll and bill the current owner, which at that time may still be you. All you have to do is say that you sold the car.

In the first case you paid before you used the toll, again using the system how it's not meant to be used.

No offence but I think you're getting mad over nothing.

Could all be Shannon's fault. The current owner has responsibility to send off the log book to have ownership transferred. If there's a delay, things like that happen, not to mention speeding tickets, parking tickets and worse, like driving off at the pumps without paying, using the car in an armed robbery, etc...
Compared to that an unpaid toll doesn't sound too bad?

AhHaor

Can someone explain why we're still paying tolls on a bridge we've paid for 3 times over?

markpb

AhHaor wrote: »

Can someone explain why we're still paying tolls on a bridge we've paid for 3 times over?

Because the two aren't necessarily linked? It's a political decision to toll.

R.O.R

The E-Flow database isn't updated as quickly as it should be, or sometimes not at all, when cars change hands.

We've had hundreds over the past couple of years where we've sold cars but the customer gets the fine. Last one, we'd sold the car over a year ago and got a fine in last week.

Quick call to E-Flow usually sorts it. Problem arises when it gets to that crowd in Kerry, and they'll only talk to the person the notice is made out to - and they left the company over a year ago and no one has contact details for them.

landcruiserfj62

ants09 wrote: »

Thank you very much, exactly how am i to blame on the second time :rolleyes: when i did not even own the car and e-flow tried to extract funds from me

As for the first time, i told e-flow the time and shop where i paid, and the money was on my account but was not allocated to the journey so they actually taught it was a donation :eek:, i just love the way you say i to blame it :pac:.

Yeah because, you first cross the bridge, and then you pop to the shop to pay for your toll.

It would be like posting the gardaí a €80 cheque and a copy of your licence, and then speeding past a camra van

wally1990

The Eflow database has a live link to the DVCSD(log book system) so if a journey is made when a log book is sent off but not updated the old owner will get a letter which is correct , but once the log book is updated future letters go to the current owner .the delay is with the post/DVCSD updating , not Eflow and the seller ensuring the sale date is correct to ensure letters go to the legally liable person

stoneill

For occasional use - video account.
For more regular use - Tag

The only issue I ever had is when I changed debit card number and didn't update my e-flow profile.
I had a few journeys that went unpaid for about 4 weeks. Once I updated the card number they just charged for the journey, no penalties