Why did we bother registering holiday home.

prochida

Hi

Registered holiday home but still getting post to occupier and not correspondence address.

Found the bill three months later!

Oh why did I bother

Irish Water: Niall

Hi prochida,

Thank you for your query.

We can investigate this matter for you. Would you mind sending the following details via PM:

- Name;
- Address; and
- Contact Number.

Thanks in advance.

Kind regards,
Niall

prochida

pm sent with account and registration numbers

Its up to you guys to get it right

Irish Water: Niall

Hi prochida,

Thank you for your response.

A member of our team has responded to your query via DM.

Thanks,
Niall

prochida

Irish Water: Niall wrote: »

Hi prochida,

Thank you for your response.

A member of our team has responded to your query via DM.

Thanks,
Niall

Yes all you asked for is
- Name;
- Address; and
- Contact Number.

All in the name of data protection. But then the error is in their system and there is no reason to make it easy for them.

I have given the account number and the registration confirmation number which is sufficent to correct this error on the part of Water.ie.

The correct information is in the registration. So if it cannot be recovered is Water.ie admitting that they have flushed this information down the drain.

All I need is a mesage back to say that the account information has been corrected from the information given in the registration.

Irish Water: Niall

Hi prochida,

prochida wrote: »

Yes all you asked for is
- Name;
- Address; and
- Contact Number.

All in the name of data protection. But then the error is in their system and there is no reason to make it easy for them.

I have given the account number and the registration confirmation number which is sufficent to correct this error on the part of Water.ie.

The correct information is in the registration. So if it cannot be recovered is Water.ie admitting that they have flushed this information down the drain.

All I need is a mesage back to say that the account information has been corrected from the information given in the registration.

I need you to confirm your name, address and contact number in order to verify that you are the account holder. This is done in order to comply with data protection.

Without confirmation of the above details, I will be unable to proceed with your query further. Once confirmed I will be happy to help.

Kind regards,
Niall

prochida

Irish Water: Niall wrote: »

Hi prochida,

prochida wrote: »

Yes all you asked for is
- Name;
- Address; and
- Contact Number.

All in the name of data protection. But then the error is in their system and there is no reason to make it easy for them.

I have given the account number and the registration confirmation number which is sufficent to correct this error on the part of Water.ie.

The correct information is in the registration. So if it cannot be recovered is Water.ie admitting that they have flushed this information down the drain.

All I need is a mesage back to say that the account information has been corrected from the information given in the registration.

I need you to confirm your name, address and contact number in order to verify that you are the account holder. This is done in order to comply with data protection.

Without confirmation of the above details, I will be unable to proceed with your query further. Once confirmed I will be happy to help.

Kind regards,
Niall

Dealt with this by phone.

The agent found the account and registration quite quickly but initially did not have a correspondence address from the registration. After about 5 minutes he found it on "page 2". So the information was there all along but had not been compiled properly. How many more accounts are compromised in the same way as it appears the registration data was not transposed fully accross to the accounts data base.

I would call it a shower but that would be wasting water.

At least this is sorted but it should not have happened.

Irish Water: Kim

Hi prochida,

Thank you for your feedback, we will pass it onto the relevant department.

We sincerely apologise for any inconvenience this may have caused for you.

We are happy to hear the matter has now been resolved for you.

If you have any future queries, please don't hesitate to ask.

Thanks,
Kim