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Aib bank alerts keep going into my junk email

  • 26-08-2015 12:52pm
    #1
    kala85
    Registered Users, Registered Users 2 Posts: 1,910 ✭✭✭


    Hello,
    I have an eircom.net email account and I have signed up to aib bank alerts.

    These bank alerts are alerts that aib bank sends out to me to let me know that there is a certain balance in my bank account.

    All these alerts are going into my eircom.net and then they are going into my junk email folder.

    What I would like to do is to remove these alerts from my junk email folder and place them into my normal email folder.

    I have tried to mark these emails as not spam but they keep going back into the spam folder.
    Can you please advise please.


    Thank you


Comments

  • #2
    kala85
    Registered Users, Registered Users 2 Posts: 1,910 ✭✭✭kala85


    any update or help on this ??


  • #3
    eircom: Alan
    Closed Accounts Posts: 6,831 ✭✭✭eircom: Alan


    kala85 wrote: »
    Hello,
    I have an eircom.net email account and I have signed up to aib bank alerts.

    These bank alerts are alerts that aib bank sends out to me to let me know that there is a certain balance in my bank account.

    All these alerts are going into my eircom.net and then they are going into my junk email folder.

    What I would like to do is to remove these alerts from my junk email folder and place them into my normal email folder.

    I have tried to mark these emails as not spam but they keep going back into the spam folder.
    Can you please advise please.


    Thank you
    Sorry to hear this kala85

    I'm afraid the best advice I can offer is to contact eircoms email support department on Local 1890260260 - If you are no longer an eircom broadband customer you will need to contact 1530277100 (33c per min).

    Thanks
    Al


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