Final Gas Bill

M7edShin

Hi, I moved house recently and I closed my account from Electric Ireland. I did give them the reading meter of electricity and gas. In few mins after calling the elecriticy bill came out no problem and then I was told the gas bill will be issued in 3 to 5 working days after they confirmed. Notw I can see from my account they did confirm it....A week after waiting, nothing no bill for gas. I did call where is my final closing gas billl I was told again sorry there is a delay from the department even the girl said it should be out days ago then she emailed them and she said I will have it in 3 to 5 working days again. A week after nothing again so I called where is the final bill of gas, believe me same story I was told he will email then 3 days I will get my final bill but I got nothing after 3 days I called again same story so now Please how many times do I have to call to issue my bill ??? Note my landlord holds my deposit until I have my all closing bills so please I want an answer and really please don't mention 3 to 5 days.

Thanks

Electric Ireland: Brige N

Hi M7edShin,

We're sorry to hear of the delay in issuing your final bill.  

Could you could confirm the following details for us in a private message?

 
• Your full name
• Your account number
• The first line of your address
• Your contact number or date of birth
• Confirmation you are the account holder (a sentence stating this is sufficient)
  

We will then be happy to look into this for you. 

Thanks,
Brige

M7edShin

PM sent with all required details. Thanks

Electric Ireland: Brige N

Hi M7edShin,

Thank you for that.

Your query has been added to the queue and we will respond as soon as we can.

Thanks,
Brige 

EI: Aoife

Hi M7edShin,

Can you check your settings? We have been unable to respond to your private message.

Thanks,
Aoife

M7edShin

Electric Ireland: Aoife wrote: »

Hi M7edShin,

Can you check your settings? We have been unable to respond to your private message.

Thanks,
Aoife

Hello Aoife,

It's fine now you can pm me I am waiting... 

Thank you 

Electric Ireland: Brige N

Hi M7edShin,

Thank you for that.

We will respond to you via private message as soon as we can.

Thanks,
Brige