Payment not showing

MagicMarker

Hi, 

I called yourselves yesterday (Spoke to Dave) as I received my 2nd bill and it didn't have the payment I made from the first bill. 

Dave asked me to email in proof of payment to customerservice@water.ie, which I did yesterday at 14:34. As yet I haven't had a response or even an acknowledgement of my email. 

My ticket reference is ********** and is quoted in the subject line of my email, it had a screen grab of my credit card statement showing payment made on 27/05. I also attached a pdf of my first bill. 

Can you please confirm you've received payment and allocate it to my account? Can you also confirm that this won't happen in future, as this payment was made via your own website so I can't see how you're unable to tell that it came from me. 

Thanks.

Irish Water: Niall

Hi MagicMarker,

Thank you for your query.

We can certainly look into this matter for you. Would you mind sending the following details via private message:

- Name;
- Address and
- Contact Number.

Thanks in advance.

Kind regards,
Niall

MagicMarker

Niall, 

I provided a ticket reference number that was given to me by Dave in Irish Water. Can't you find what you need from that? I assume this is a unique id number specifically related to my query on my account. 

Thanks,
Dan

Irish Water: Niall

Hi Dan,

Thank you for your reply.

MagicMarker wrote: »

I provided a ticket reference number that was given to me by Dave in Irish Water. Can't you find what you need from that? I assume this is a unique id number specifically related to my query on my account.

I have located your reference number on our system, however as the information it contains is personal information about your account, I will not be able to discuss this publicly. If you could please confirm the following details by private message, I will be able to assist you further;

- Name;
- Address and
- Contact Number.

Kind regards,
Niall

MagicMarker

Still waiting on a resolution to this, all info has been provided via PM.

Still no payment showing on my account?

Irish Water: Kim

Hi MagicMarker,

Thanks for your response.

MagicMarker wrote: »

Still waiting on a resolution to this, all info has been provided via PM.

Still no payment showing on my account?

A member of our team has responded to your query via DM.

Kind regards,
Kim

MagicMarker

Still no resolution on this, still no payment on my account.

I did finally get a response to my email telling me that my query has been forwarded to the relevant dept. Oh and it was quick to point out that I should include my account number when making payments to Irish Water, which would make sense if I was paying by bank transfer. :rolleyes:

It goes without saying that no more bills will be paid until this is sorted. And considering the circumstances I assume I will not be penalized with any late payment fees?

Irish Water: Amy A

Hi MagicMarker,

Thanks for your query; however due to the fact that it is regarding your personal information we have responded via private message.

Kind regards,
Amy.