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Which certification?

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  • 18-08-2015 2:42pm
    #1
    cloudatlas
    Registered Users Posts: 3,709 ✭✭✭


    What kind of certification would be useful for a customer facing IT help desk job. I would be escalating problems to the Technical services team if I couldn't find a solution.

    Here are some of the main tasks-

    -Ensure that equipment in classrooms pc labs is fully operational.
    - Assist with technology required to support video conferencing.
    -Working knowledge of Microsoft office. PC Mac configuration, applications.
    - Answer enquiries about wifi connection, software downloading and operation.


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    #2
    moc moc a moc
    Registered Users Posts: 1,299 ✭✭✭moc moc a moc


    CompTIA A+ might be a good start, maybe an MCP or two after that depending on how much Windows knowledge required


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    #3
    L1011
    Moderators, Business & Finance Moderators, Motoring & Transport Moderators, Society & Culture Moderators Posts: 67,922 Mod ✭✭✭✭L1011


    Depending on your existing experience, if any, the A+ is the normal starting certification for that kind of role. The Windows [7/8/10 as appropriate] MCP would probably also fit.

    You can easily find yourself doing minor active directory work in this kind of role, for which the Windows Server certifications would be what to go for but they may be irrelevant.


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    #4
    horgan_p
    Moderators, Education Moderators Posts: 2,606 Mod ✭✭✭✭horgan_p


    I think its time for a sticky post on these kind of questions.....


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    #5
    TallGlass
    Closed Accounts Posts: 4,935 ✭✭✭TallGlass


    Just dive in an figure it out, best experience is fixing a problem and talking to others about how to fix the problem.


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    #6
    moc moc a moc
    Registered Users Posts: 1,299 ✭✭✭moc moc a moc


    horgan_p wrote: »
    I think its time for a sticky post on these kind of questions.....

    There are already about twenty stickies on certification at the top of the forum. Is another one really going to help?

    https://xkcd.com/927/


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    #7
    horgan_p
    Moderators, Education Moderators Posts: 2,606 Mod ✭✭✭✭horgan_p


    Last one updated last november....


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    #8
    cloudatlas
    Registered Users Posts: 3,709 ✭✭✭cloudatlas


    Sorry for starting another thread but I didn't know what people might say given my actual job description. I looked at the stickies and I'm still not sure what MCP exam would be the best going forward, I'm going to go into the bookshop and have a look through the books. I'm not based in Ireland either so the training centre stickies are no use to me.


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