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Bookingdotcom fair error

  • 12-08-2015 8:15am
    #1
    boosabum
    Registered Users, Registered Users 2 Posts: 489 ✭✭


    All,

    i booked a hotel last night using bookingdotcom, seemed like a good deal at €21. 10 minutes after reservation email received, got another saying their customer service desk tried to ring (no missed call) and that the price offered was incorrect, this is the actual price and here's a slight discount on that for the misunderstanding.
    Are they obliged to only charge me the rate i booked at or can they revoke the offer, don't want push the issue if they take full amount from my credit card anyway.
    Any advice appreciated.


Comments

  • #2
    ohnonotgmail
    Registered Users, Registered Users 2 Posts: 40,638 ✭✭✭✭ohnonotgmail


    what do their terms and conditions say?


  • #3
    dudara
    Registered Users, Registered Users 2 Posts: 33,518 ✭✭✭✭dudara


    Was the €21 a good deal or an insanely good (i.e. probably an error) deal?


  • #4
    ohnonotgmail
    Registered Users, Registered Users 2 Posts: 40,638 ✭✭✭✭ohnonotgmail


    from their terms and conditions :
    Obvious errors and mistakes (including misprints) are not binding.

    you are most likely out of luck OP


  • #5
    boosabum
    Registered Users, Registered Users 2 Posts: 489 ✭✭boosabum


    dudara wrote: »
    Was the €21 a good deal or an insanely good (i.e. probably an error) deal?

    possible insanely good, €21 plus brekkie as opposed to €99 room only :)


  • #6
    ohnonotgmail
    Registered Users, Registered Users 2 Posts: 40,638 ✭✭✭✭ohnonotgmail


    boosabum wrote: »
    possible insanely good, €21 plus brekkie as opposed to €99 room only :)

    i wouldnt hold out much, if any, hope.


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  • #7
    L1011
    Registered Users, Registered Users 2 Posts: 71,184 ✭✭✭✭L1011


    I've had real deals of that magnitude, usually in slightly ratty hotels though. £20 stg a night on a rack rate of £90 etc


  • #8
    boosabum
    Registered Users, Registered Users 2 Posts: 489 ✭✭boosabum


    They have cancelled the booking as i didnt agree to a different price..just my luck


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