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help...please!

  • 09-08-2015 09:41AM
    #1
    dm1979
    Registered Users, Registered Users 2 Posts: 283 ✭✭


    Hi all, just updated my Asus laptop to windows 10, and my touchpad is not working, I know this is a common problem but can anybody tell me how to fix it in layman's terms!! I don't speak tech! Many thanks!


Comments

  • #2
    DopeTech
    Registered Users, Registered Users 2 Posts: 7,132 ✭✭✭DopeTech


    Try this:

    Go to
    1. Start (Windows Button)
    2. Settings
    3. Devices
    4. Mouse & Touchpad
    5. Scroll down to Related Settings and click "Additional mouse options"
    6. When the mouse properties window pops up, click on the ELAN tab
    7. Click your device and click "Enable".


  • #3
    dm1979
    Registered Users, Registered Users 2 Posts: 283 ✭✭dm1979


    Hey Frosty Jim, I got as far as step 5, and the mouse icon popped up at the tool bar on the bottom of the screen, how do I scroll down to it! I'm hopeless! Thanks for the help


  • #4
    DopeTech
    Registered Users, Registered Users 2 Posts: 7,132 ✭✭✭DopeTech


    dm1979 wrote: »
    Hey Frosty Jim, I got as far as step 5, and the mouse icon popped up at the tool bar on the bottom of the screen, how do I scroll down to it! I'm hopeless! Thanks for the help

    Without a mouse try pressing tab until it highlights options further down the page.


  • #5
    dm1979
    Registered Users, Registered Users 2 Posts: 283 ✭✭dm1979


    thanks again frosty! got the touchpad enabled but now the buttons on the touch pad have stopped, any ideas! many thanks again


  • #6
    DopeTech
    Registered Users, Registered Users 2 Posts: 7,132 ✭✭✭DopeTech


    Not overly familiar with that particular laptop but if you press on the start button and type touchpad, you should find the mouse and touchpad settings have a root around in there. Something may be switched off.


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  • #7
    dm1979
    Registered Users, Registered Users 2 Posts: 283 ✭✭dm1979


    I will figure it out! cant thank you enough frosty


  • #8
    DopeTech
    Registered Users, Registered Users 2 Posts: 7,132 ✭✭✭DopeTech


    dm1979 wrote: »
    I will figure it out! cant thank you enough frosty
    Try a restart also, I know it sounds silly but it fixes more than you'd think!


  • #9
    dm1979
    Registered Users, Registered Users 2 Posts: 283 ✭✭dm1979


    just thanking you again for your help frosty, I restored windows 8.1 and everything now works fine, thanks for your advice and not giving me the cold shoulder!!!


  • #10
    Bayberry
    Registered Users, Registered Users 2 Posts: 707 ✭✭✭Bayberry


    Half an hour ago I got a popup telling me that the Asus SmartGesture driver was being updated. I checked Windows Update, and it showed that "ASUS driver update for Asus Support Device" had just been installed, and that I should reboot.

    I rebooted, and my touchpad still worked, but I now used the ASUS SmartGesture panel to tweak the settings, instead of the ELAN panel that Windows Update installed last week.


  • #11
    Guy:Incognito
    Registered Users, Registered Users 2 Posts: 38,227 ✭✭✭✭Guy:Incognito


    My touchpad was turning off about 30 seconds after booting each time. The Elan icon in the taskbar showing red. Mine is a 2 in 1 so I just used the touchscreen to re enable it. When it kept happening I deleted the ELAN program and its worked fire ever since.


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