delayed luggage for 9 days.. rights?

teacher30

I travelled to Uganda in July to do volunteering in a school. Luggage didn't arrive in Uganda and was told it would come the next day. Fine. But ... I rang day after day after day ... Luggage arrived the night before going home. I told them everyday that I phoned that I needed my medication. Most unhelpful. Ran up a phone bill of 500 euro ringing them everyday. I had no medication, all the materials I brought for the school obviously didn't arrive etc. Awful two weeks. They're not bothered responding to my strong e mail demanding proper compensation to cover phone calls, ruined trip etc. They gave me 120 $ for the inconvenience of having no luggage for first three days - that's it. What should I do? Thanks

Zaph

Moved from Forum Requests

smurfjed

Did you have travel insurance?

coylemj

I can't believe you travelled to a third world country and left your medication in your checked-in luggage. Sorry for the lack of sympathy but on Earth what were you thinking?

There is a limit to an airline's liability when a bag goes missing, it's a protocol named after some city but you really need travel insurance though I doubt that even that will cover a huge phone bill caused by you ringing (where?) every day enquiring about your bag.

keithclancy

coylemj wrote: »

I can't believe you travelled to a third world country and left your medication in your checked-in luggage. Sorry for the lack of sympathy but on Earth what were you thinking?

There is a limit to an airline's liability when a bag goes missing, it's a protocol named after some city but you really need travel insurance though I doubt that even that will cover a huge phone bill caused by you ringing (where?) every day enquiring about your bag.

+1 to this, I won't even travel to Ireland with valuable or necessary stuff in my checked in luggage.

Eponymous

You got all you're entitled to, I'm afraid.

I agree with coylemj, packing your meds into checked luggage is a rookie error. (The protocols are the Montreal Convention, which superseded the Warsaw Convention, by the way)

It's not much use to you now, but here's a useful site to use for tracking lost luggage: www.airportlostandfound.com