Cancel your Vodafone contract!

catsbanter

Link ->
vodafone.ie/aboutus/notifications/#coolingoff

Currently researching three to see if the same applies with three as that's who I'm with. Not sure what happens with phone though! Currently looking into it!

Not sure if bargain alerts is the right forum for it but is a bargain to get out of contract!

jaymcg91

Please get back to me if Three come under this - I'm only halfway through my contract and i don't even have the phone anymore - love an excuse to get out of it! Ha

catsbanter

jaymcg91 wrote: »

Please get back to me if Three come under this - I'm only halfway through my contract and i don't even have the phone anymore - love an excuse to get out of it! Ha

Seems three as well along with UPC. Just created a thread in the three forum as well!

glued

Anybody done this yet with Vodafone? Seems as if they want you to return the phone when you're cancelling.

jamesbondings

Please tell me meteor are following suit? If so how do we cancel just ring them?

catsbanter

glued wrote: »

Anybody done this yet with Vodafone? Seems as if they want you to return the phone when you're cancelling.

Yea probably so. I'd rather get out of a new two year contract with the note 4 for 40 a month(always more) and get the one plus one.

alanhiggyno1

three wont change there prices as there is are so many plans u can take out with them.

Exclamation Marc

It's a cooling off cancellation so any equipment like a mobile phone would have to be returned.

Hardly a bargain, you just go back to the position you were in pre-contract.

And note the clause;

Note that where you have used the goods or services supplied to you to avail of mobile services before the expiry of the cooling off period you will be liable for any diminished value of the goods or services. You will also be responsible for paying for any services such as line rental, call charges and data used up to the date of cancellation.

unklerosco

Surely this makes no sense, if ur giving back the phone then ur out of pocket whatever you paid for the phone so ur at a loss..

Exclamation Marc

unklerosco wrote: »

Surely this makes no sense, if ur giving back the phone then ur out of pocket whatever you paid for the phone so ur at a loss..

It's a cooling off period (that has been implemented today for the next 14 days for anyone who purchased goods or services online from Vodafone in the past twelve months - from 30/07/2015 following a ruling). So you return the phone and get a refund on what you paid for the phone or equipment provided you return all the relevant equipment that it was bundled with (chargers, earphones etc.) and your contract is cancelled (once you have paid off any outstanding charges/bills).

massy086

FireballPitcher wrote: »

It's a cooling off period (that has been implemented today for the next 14 days for anyone who purchased goods or services online from Vodafone in the past twelve months - from 30/07/2015 following a ruling). So you return the phone and get a refund on what you paid for the phone or equipment provided you return all the relevant equipment that it was bundled with (chargers, earphones etc.) and your contract is cancelled (once you have paid off any outstanding charges/bills).

where are you getting the information about returning the phone. I have mine 10 months. So what will I be entitled to back

jemmyboy

How about if you bought the phone in a shop? Would you still be entitled to cancel your contract. Signed up for the new iPhone back in March and kind of regretting it now. The all you can eat data allowance is so much better with 3.

Exclamation Marc

All the information is here and the associated links;

https://www.vodafone.ie/aboutus/notifications/#coolingoff

jemmyboy wrote: »

How about if you bought the phone in a shop? Would you still be entitled to cancel your contract. Signed up for the new iPhone back in March and kind of regretting it now. The all you can eat data allowance is so much better with 3.

No, cooling off period only applies to distance selling or shopping from home.

theteal

FireballPitcher wrote: »

No, cooling off period only applies to distance selling or shopping from home.

Nope, distance selling rule applies to distance selling, cooling off period applies to all fixed term contracts - iirc, this is the whole point of the penalty they received from Comreg, they weren't informing customers of the cooling off period

EDIT - On reading Voda's terms linked above, I stand corrected - I don't get the point of the Comreg ruling if that's all it entails, distance selling rule is widely known

unklerosco

FireballPitcher wrote: »

It's a cooling off period (that has been implemented today for the next 14 days for anyone who purchased goods or services online from Vodafone in the past twelve months - from 30/07/2015 following a ruling). So you return the phone and get a refund on what you paid for the phone or equipment provided you return all the relevant equipment that it was bundled with (chargers, earphones etc.) and your contract is cancelled (once you have paid off any outstanding charges/bills).

That makes more sense...

ch750536

This is nothing new, they just pretended it wasn't there.

With any change of T&C's from either party the other party has the option to cease the contract.

Example:
Bob is contracted to supply Tim with apples for 10c for 2 years.
After 10 months Bob puts up the price to 12c.

Since this is a breach of the contract Tim does not have to accept and can walk away without penalty.

If Tim continues to pay 12c rather than 10c then this is acceptance of 12c being the new contract and it continues at that price for the remaining 14 months.

ch750536

Also the vodafone page lists all customer notices going back 3 years. It's coincidental that the next notice is about cooling off periods.

Exclamation Marc

ch750536 wrote: »

This is nothing new, they just pretended it wasn't there.

With any change of T&C's from either party the other party has the option to cease the contract.

Example:
Bob is contracted to supply Tim with apples for 10c for 2 years.
After 10 months Bob puts up the price to 12c.

Since this is a breach of the contract Tim does not have to accept and can walk away without penalty.

If Tim continues to pay 12c rather than 10c then this is acceptance of 12c being the new contract and it continues at that price for the remaining 14 months.

I don't think this was anything to do with price changes or changes in T&Cs. It was purely that Vodafone were not informing customers pre-purchase online that they had a legal right to cancel the contract within 14 days and as a result anyone who purchased anything online in the last year now has that 14 day cooling off period from today.

Sir Oxman

ok, what if you got phone and since then it's smashed/broken/stolen - how can one return it and avail of this so how does this affect you?
If they had given proper notice at the time this wouldn't matter as most likely you have the item still in new nick?

ch750536

FireballPitcher wrote: »

I don't think this was anything to do with price changes or changes in T&Cs. It was purely that Vodafone were not informing customers pre-purchase online that they had a legal right to cancel the contract within 14 days and as a result anyone who purchased anything online in the last year now has that 14 day cooling off period from today.

...

Under Regulation 17 of the European Communities (electronic communications networks and services)(Universal Service and Users’ rights) Regulations 2003
(EU Law States) an operator (VODAFONE) shall, not less than one month prior to the date of implementation of any proposed modification (A MONTH BEFORE A CHANGE OF CONTRACT TERMS), notify its subscribers to that service of the proposed modification in the conditions of the contract for that service, and their right to withdraw without penalty from such contract if they do not accept the modification.(GIVE THE CUSTOMER THE OPTION TO REFUSE & QUIT)

ch750536

Sir Oxman wrote: »

ok, what if you got phone and since then it's smashed/broken/stolen - how can one return it and avail of this so how does this affect you?
If they had given proper notice at the time this wouldn't matter as most likely you have the item still in new nick?

Consider a 2 year contract. At 2 years the phone is yours. After 1 year it should hold half it's value (to Vodafone).

So a €400 phone should be in good enough condition to recoup €200. Done deal unless you lost it.

massy086

ch750536 wrote: »

Consider a 2 year contract. At 2 years the phone is yours. After 1 year it should hold half it's value (to Vodafone).

So a €400 phone should be in good enough condition to recoup €200. Done deal unless you lost it.

I have a cracked screen on mine I paid 149 when I upgraded and have paid 500 in 10 months bill. So be interested to hear what they will want to refund me for a perfect phone back. As i will replace the screen if they demand it back

Exclamation Marc

ch750536 wrote: »

...

What you're saying is correct and I'm not debating that.

But the ruling today (and what this thread revolves around) is the 14 day cooling off period which is covered under Regulation 16 not Regulation 17. Regulation 17 has nothing to do with this new 'window to cancel'. The area of the changing of T&Cs or contracts has nothing to do with this.

As noted on the Vodafone website if you scroll down to the relevant section;

"Important notice for Customers who have purchased goods or services online from Vodafone in the past twelve months 30/07/2015
Vodafone would like to notify customers who have completed an online order for a Vodafone product or service in the past 12 months that under Regulation 16 (2) of the European Union (Consumer Information, Cancellation and Other Rights) Regulations 2013 (the ‘Consumer Information Regulations’) your cooling off period expires 14 days from the date of this notice. If you wish to avail of your cancellation rights under the Consumer Information Regulations please use our cancellation form here and follow our Cancellation Instructions accessible here."

Exclamation Marc

Sir Oxman wrote: »

ok, what if you got phone and since then it's smashed/broken/stolen - how can one return it and avail of this so how does this affect you?
If they had given proper notice at the time this wouldn't matter as most likely you have the item still in new nick?

Generally the phone has to be returned in the same condition as it was received otherwise you'd have to pay the difference or Vodafone could refuse to accept it.

Given the ruling and the delayed nature of the notice, it becomes very tricky. I've no idea how it would work and there's no information on the website. If someone 'would have returned it' under the 14 day cooling off period had they been aware of their legal right to do so after the initial purchase but it has since been damaged, who knows.

I assume there'd be some exception of some sort.

Sligo1

I signed up to a new 2-year contract in April this year by going into a shop and signing up. So I take it I can't cancel as i didn't sign up online?

_Kaiser_

Yea I'm a bit confused here too. Signed up for a SIM only billpay plan in a store a few months back. Are ye saying I can now cancel that without penalty if I wish?

FobleAsNuck

isn't sim only a month-to-month anyway?

_Kaiser_

FobleAsNuck wrote: »

isn't sim only a month-to-month anyway?

Nope, not all of them: http://www.vodafone.ie/sim-only-plans/

I'm on the €35 one.. It's OK, but the main reason I switched (from 3) was the poor coverage in the apartment. VF isn't much better without one of their boosters that I managed to get off Adverts, but I'm thinking of switching back at some stage anyway.

This news (if it applies) may just speed up that decision.

Exclamation Marc

As far as I can tell, you now have the right to cancel your contract if you signed up online within the last year as you were never informed of your right to cancel during the cooling-off period. That means returning your equipment. If you received no equipment (apart from a SIM), I would assume it means you can give notice to cancel and pay off the remainder of your bill. You just have to give notice within the next 14 days. But you did say that you bought yours in store, which would mean that you don't come under this ruling unfortunately.

I'm not an expert though and don't know the ins and outs given this unique situation, and I'm only going off my own knowledge of the area and Vodafone's website so don't take my word as gospel.

The best thing to do is use the Talk-To Vodafone forum and speak to them directly;

http://www.boards.ie/ttforum/1270

Sligo1

That's a pity of it is only online. Since I've signed up again I've had nothing but issues. Being overcharged every single month and double charged for add ons. I've spent ages on the phone every single month trying to get it sorted. When I signed up in store they didn't tell me I had a 14 day cooling off period... Maybe it was written or something tho...

guil

I think it's 7 days if you do it in store but in any case they say you can only cancel if the phone is unopened.

Obviously that is very unlikely in this situation so it will be interesting to see how it plays out.

MurDawg

I signed with vodaphone 19 months ago now, its a 24 month contract. Can I avail of a cancellation? Not sure if this is only for users within the last 12 months?

Just looking for a new phone really as the old one is on the way out. Plus the three free data really interests me

ieoin

does anyone know if upc will be taking similar action as vodafone?

TallGlass

massy086 wrote: »

I have a cracked screen on mine I paid 149 when I upgraded and have paid 500 in 10 months bill. So be interested to hear what they will want to refund me for a perfect phone back. As i will replace the screen if they demand it back

If your that far into a contract is it worth leaving? Might be best to stick it out.

massy086

TallGlass wrote: »

If your that far into a contract is it worth leaving? Might be best to stick it out.

I have 14 months left?

rizzee

I've signed a 2 year contract in a Carphone Warehouse store in June 2014. I got a Xperia Z2 for free then as part of the 55 a month plan. Got rid of the phone a few months back though. Do you think i'd be able to do anything to cancel? Would rather go with Three and be worry free about over using data.

gambit83

so has anyone cancelled their contract with Vodafone and how'd ye get on???

thinking of cancelling mine, my understanding is that i will be returning the current phone (have it 11 months) but may have to pay for any damage to it (i'm assuming down to Vodafone's discretion and could be substantial even for little marks) and then i can go to a different service provider or go back to Vodafone and get a new phone for free when signing a new contract