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Vodafone Broadband Issue

  • 05-08-2015 3:12pm
    #1
    RHD
    Registered Users, Registered Users 2 Posts: 21 ✭


    Hi All,

    I have posted this in Vodafone Forum but I would appreciate members feedback also

    So ,I had a technical issue with my line (intermittent from 20th July)and reported it(24th July) and tech support decided that the best solution was to cancel my account(28th July)...this was done without my prior knowledge,and i was assured by Tech support that it could be resolved quickly ...but NO!!! I was told customer care would be in touch and they were as were sales so 4 days of back and forth and many MANY phone calls later I was put in a situation whereby I had to set up a new account( 30th July) including a whole new contract !!!! The more I think about it the more uncomfortable i am with having to sign a new contract as it was not my decision to cancel. BTW I have been told it could take 25 days for my new service to to connected, after much argument with customer care they have decided to post out a MiFi (3-5 working days) .......has anyone been in a similar situation ????? Advice please


Comments

  • #2
    SickBoy
    Registered Users, Registered Users 2 Posts: 3,537 ✭✭✭SickBoy


    RHD wrote: »
    and tech support decided that the best solution was to cancel my account
    this was done without my prior knowledge,and i was assured by Tech support that it could be resolved quickly
    Incompetence knows no bounds :mad:

    If it was me, I'd be gone. How could you stay with a provider who think that the best solution to a line fault is to cancel your account?
    The mention of signing up to a new contract would mean you're basically out of contract so moving to another provider wouldn't be a problem.
    I know you'd think the other providers are not much better but you give them the chance to prove you wrong...
    I'd say if you told Vodafone on the 28th to shove their service up there ass, hung up then called Eircom that you'd be online now with a similar if not better service.

    By the way, how far into your Vodafone contract were you? If it was only a few weeks / few months then maybe I could kinda understand them asking you to sign up to a new contract. If you were 6 months plus then **** them! See ya!! Off to someone else....


  • #3
    RHD
    Registered Users, Registered Users 2 Posts: 21 ✭RHD


    Sorry for delay in replying Sickboy

    So Vodafone have agreed to resolve the contract issue and engineer due next Thursday so hopefully this time next week this drama will all seem like a bad dream :)


  • #4
    RHD
    Registered Users, Registered Users 2 Posts: 21 ✭RHD


    So,

    My saga continues .....I waited patiently for Tech to arrive , however he could not resolve the issue .....a 2man crew required , that was 2 weeks ago. received text last week saying crew would arrive tomorrow and KN have now contacted me to say sorry ...it will be Monday......5 WEEKS WITHOUT SERVICE !!!!!!!!!


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