None fitted

Hijpo

What happens to contractors and GMC/Sierra if they did not install a meter by request of the resident and without the resident obstructing the work area?

Irish Water: Aaron P

Hijpo wrote: »

What happens to contractors and GMC/Sierra if they did not install a meter by request of the resident and without the resident obstructing the work area?

Hi Hijpo,

Thanks for your query.

You cannot request a meter to be installed as this is not a service that Irish Water currently offer.

If you haven't had your meter installed in an already metered area, this may be due a number of reasons e.g. the stopcock could not be located on the property, your property is on a shared connection, there is something obstructing the installation site etc.

If you would like us to investigate further please send the following details by private message?

-Name;
-Address and
-Contact number

I hope this information helps,

Kind regards,
Aaron.

Hijpo

Irish Water: Aaron wrote: »

Hi Hijpo,

Thanks for your query.

You cannot request a meter to be installed as this is not a service that Irish Water currently offer.

If you haven't had your meter installed in an already metered area, this may be due a number of reasons e.g. the stopcock could not be located on the property, your property is on a shared connection, there is something obstructing the installation site etc.

If you would like us to investigate further please send the following details by private message?

-Name;
-Address and
-Contact number

I hope this information helps,

Kind regards,
Aaron.

Hi Aaron,

My question was, what happens to the installers if the resident refuses and they agree not to install a meter?

kneemos

Hijpo wrote: »

Hi Aaron,

My question was, what happens to the installers if the resident refuses and they agree not to install a meter?

They install it presumably as it's not on your property.

Hijpo

kneemos wrote: »

They install it presumably as it's not on your property.

Did you read the post?

They haven't installed it, so what happens to the subcontractors or GMC/Sierra who haven't done their job?
The stop cock was not blocked or interfered with in any way, the resident just asked them not to install it.

kneemos

Hijpo wrote: »

Did you read the post?

They haven't installed it, so what happens to the subcontractors or GMC/Sierra who haven't done their job?
The stop cock was not blocked or interfered with in any way, the resident just asked them not to install it.

Ah.Dunno then.Very accomodating

Hijpo

kneemos wrote: »

Ah.Dunno then.Very accomodating

Yeah, in contrast to the pushing and shoving in other parts.

I thought maybe the installers were threatened with castration if they didn't put one in the ground.

so what does happen if the installers agree NOT to install the meter.

Hijpo

Hijpo wrote: »

Yeah, in contrast to the pushing and shoving in other parts.

I thought maybe the installers were threatened with castration if they didn't put one in the ground.

so what does happen if the installers agree NOT to install the meter.

two months and my question still goes unanswered. Can someone tell me who can give me the information?

Irish Water: Allanah

Hi Hijpo,

Apologies for the delay.

We would certainly be able investigate as to why the meter was not installed at the property. In order to do this, please send the following details via private message:

- Name;
- Address; and
- Contact number.

We will then be able to assist you more thoroughly with your query.

Thanks in advance,
Allanah

Hijpo

Irish Water: Allanah wrote: »

Hi Hijpo,

Apologies for the delay.

We would certainly be able investigate as to why the meter was not installed at the property. In order to do this, please send the following details via private message:

- Name;
- Address; and
- Contact number.

We will then be able to assist you more thoroughly with your query.

Thanks in advance,
Allanah

I know why the meter was not fitted, the resident asked them not to. However the stop clock was not blocked by the resident and was left accessible to the installers.

What I'm trying to find out is what happens to the installers who agree not install the meter.

Irish Water: Allanah

Hi Hijpo,

This Talk To Forum is dedicated to helping customers with queries regarding their bills, meters or water related matters, as outlined in our customer charter.

If you have a query similar to any of these topics, please let us know and we will assist you further.

Kind regards,
Allanah

Hijpo

Irish Water: Allanah wrote: »

Hi Hijpo,

This Talk To Forum is dedicated to helping customers with queries regarding their bills, meters or water related matters, as outlined in our customer charter.

If you have a query similar to any of these topics, please let us know and we will assist you further.

Kind regards,
Allanah

Once the meter is installed is it my responsibility to protect and maintain it?

Irish Water: Mairead

Hi,

Hijpo wrote: »

Once the meter is installed is it my responsibility to protect and maintain it?

The repair and maintenance of water meters is the responsibility of Irish Water.

The tampering with, or removal of, a water meter is a criminal offence, under the Water Services Act 2007.

If you have any other queries, please feel free to let us know.

Kind regards,
Mairead

Hijpo

Irish Water: Mairead wrote: »

Hi,



The repair and maintenance of water meters is the responsibility of Irish Water.

The tampering with, or removal of, a water meter is a criminal offence, under the Water Services Act 2007.

If you have any other queries, please feel free to let us know.

Kind regards,
Mairead

so if it happens to go missing I cannot be held responsible?

Irish Water: Niall

Hi Hijpo,

Hijpo wrote: »

so if it happens to go missing I cannot be held responsible?

Interference with or removal of a water meter is a criminal offence under the Water Services Act 2007 and may cause interruption to or contamination of your water supply.

If the meter happens to go missing, Irish Water would be made aware due to the tampering alarm and would then investigate the matter.

If you have any other queries, please don't hesitate to contact us.

Kind regards,
Niall

Hijpo

Irish Water: Niall wrote: »

Hi Hijpo,



Interference with or removal of a water meter is a criminal offence under the Water Services Act 2007 and may cause interruption to or contamination of your water supply.

If the meter happens to go missing, Irish Water would be made aware due to the tampering alarm and would then investigate the matter.

If you have any other queries, please don't hesitate to contact us.

Kind regards,
Niall

How does this alarm work? Is it a signal sent to the meter reader on their rounds?

Irish Water: Niall

Hi Hijpo,

Hijpo wrote: »

How does this alarm work? Is it a signal sent to the meter reader on their rounds?

If the meter has been tampered with a signal will be sent when our contractors carry out the scheduled meter reads. Irish Water will then investigate this matter.

Please don't hesitate to contact us with any other queries you may have.

Kind regards,
Niall

Hijpo

Irish Water: Niall wrote: »

Hi Hijpo,



If the meter has been tampered with a signal will be sent when our contractors carry out the scheduled meter reads. Irish Water will then investigate this matter.

Please don't hesitate to contact us with any other queries you may have.

Kind regards,
Niall

is it the lack of a reading that really alerts them?
how often will the meters be read?

Irish Water: Niall

Hi Hijpo,

Hijpo wrote: »

is it the lack of a reading that really alerts them?
how often will the meters be read?

The radio unit is fixed to the top of the meter to capture the meter data (readings), store it and transmit it to the Irish Water meter reading vehicle. The meter stores the data at the end of every month to ensure accurate readings. These end of month readings are then captured and are fed back to Irish Water.

However if you feel someone has tampered with your meter you can contact us on 1890 278 278 or by sending us a private message with the following details:

- Name;
- Address; and
- Contact Number.

I hope this helps.

Kind regards,
Niall

Hijpo

Irish Water: Niall wrote: »

Hi Hijpo,



The radio unit is fixed to the top of the meter to capture the meter data (readings), store it and transmit it to the Irish Water meter reading vehicle. The meter stores the data at the end of every month to ensure accurate readings. These end of month readings are then captured and are fed back to Irish Water.

However if you feel someone has tampered with your meter you can contact us on 1890 278 278 or by sending us a private message with the following details:

- Name;
- Address; and
- Contact Number.

I hope this helps.

Kind regards,
Niall

thanks Niall,
How often will the vehicles be around to capture the data?
It hasn't been tampered with, I'm just trying to get an understanding of how easy it is to be tampered with and when it's likely to be noticed by those responsible for the meter.

Irish Water: Mairead

Hijpo wrote: »

thanks Niall,
How often will the vehicles be around to capture the data?
It hasn't been tampered with, I'm just trying to get an understanding of how easy it is to be tampered with and when it's likely to be noticed by those responsible for the meter.

Irish Water workers carry out meter readings every three months; whereby they collect the monthly meter reads up to that point.

If an Irish Water meter has been tampered with, an alarm will be triggered which alerts us to the interference and allows us to begin an investigation.

As previously stated, if you are ever concerned about the tampering of meters please don't hesitate to let us know.

Kind regards,
Mairead

Hijpo

Irish Water: Mairead wrote: »

Irish Water workers carry out meter readings every three months; whereby they collect the monthly meter reads up to that point.

If an Irish Water meter has been tampered with, an alarm will be triggered which alerts us to the interference and allows us to begin an investigation.

As previously stated, if you are ever concerned about the tampering of meters please don't hesitate to let us know.

Kind regards,
Mairead

Thanks Mairead,
So am I right in saying that if a meter was tampered with in September IW wouldn't know until the meters are read in November?

Seth Brundle

Hijpo wrote: »

Thanks Mairead,
So am I right in saying that if a meter was tampered with in September IW wouldn't know until the meters are read in November?

Only if the scheduled read is in November -it could be in September or October!

Irish Water: Allanah

Hi Hijpo,

Hijpo wrote: »

So am I right in saying that if a meter was tampered with in September IW wouldn't know until the meters are read in November?

Those are operational security matters that we do not divulge.

Please let us know if there is anything else we can help you with.

Kind regards,
Allanah

Hijpo

Irish Water: Allanah wrote: »

Hi Hijpo,

Hijpo wrote: »

So am I right in saying that if a meter was tampered with in September IW wouldn't know until the meters are read in November?

Those are operational security matters that we do not divulge.

Please let us know if there is anything else we can help you with.

Kind regards,
Allanah

Ok Allanah, the fact there is no connections from the meter to any data networks or devices until a meter reading is taken i will continue to assume that if a meter is tampered with a few days after a reading is taken, it wont actually be known until such a time as another reading (or lack of) is taken.

Operational security..... How easy is it to tamper with a water supply now that a meter is fitted instead of a completely sealed stopcock? what about my security?

Seth Brundle

Hijpo wrote: »

Operational security..... How easy is it to tamper with a water supply now that a meter is fitted instead of a completely sealed stopcock? what about my security?

If someone was determined to tamper with your water supply then they would and could do it and unless you check your connection pipe frequently, you are unlikely to know. This has absolutely nothing to do with a water meter though.
However, unless you are a master criminal with loads of enemies, nobody wants to be bothered with your water supply.
Take off the tinfoil hat - you will feel better!

Hijpo

kbannon wrote: »

Hijpo wrote: »

Operational security..... How easy is it to tamper with a water supply now that a meter is fitted instead of a completely sealed stopcock? what about my security?

If someone was determined to tamper with your water supply then they would and could do it and unless you check your connection pipe frequently, you are unlikely to know. This has absolutely nothing to do with a water meter though.
However, unless you are a master criminal with loads of enemies, nobody wants to be bothered with your water supply.
Take off the tinfoil hat - you will feel better!

Your missing my point. No need for derogatory comments either. If you feel the need to convey that you are some way clever by doing so then kindly remove yourself from the thread and let IW employees respond.

Many thanks.

Seth Brundle

In what way have I missed your point?

Hijpo

kbannon wrote: »

In what way have I missed your point?

In every way, if you want to impress IW with your responses to people i suggest sending in an application form instead of wading into threads aimed at their employees on the IW forum.

Thank you.

Irish Water: Allanah

Hi Hijpo,

Hijpo wrote: »

Ok Allanah, the fact there is no connections from the meter to any data networks or devices until a meter reading is taken i will continue to assume that if a meter is tampered with a few days after a reading is taken, it wont actually be known until such a time as another reading (or lack of) is taken.

Operational security..... How easy is it to tamper with a water supply now that a meter is fitted instead of a completely sealed stopcock? what about my security?

As previously advised, it is an offence to tamper with a water meter under the Water Services Act 2007. We also cannot divulge security matters such as these.

This is a customer channel and although we endeavour to answer as many wide ranging queries as possible, our focus is on assisting customers who have account related matters or other customer focused Irish Water topics.

Kind regards,
Allanah

Seth Brundle

Hijpo wrote: »

In every way, if you want to impress IW with your responses to people i suggest sending in an application form instead of wading into threads aimed at their employees on the IW forum.

Thank you.

I have no desire to impress them. I don't know them nor do I really want to.
However, you are posting on a public forum. The public can read and respond to your queries.

Hijpo

Irish Water: Allanah wrote: »

Hi Hijpo,



As previously advised, it is an offence to tamper with a water meter under the Water Services Act 2007. We also cannot divulge security matters such as these.

This is a customer channel and although we endeavour to answer as many wide ranging queries as possible, our focus is on assisting customers who have account related matters or other customer focused Irish Water topics.

Kind regards,
Allanah

Thanks Allanah, i understand its an offense but how much of a deterrent is that??
How might one prove it was not the home owner that tampered with the meter?
I also note that this forum is not limited to account related matters. Metering and water supply is a questionable topic. Seen as my first question is unanswerable, I am now trying to find out how secure my "water supply" is given the fact that IW have replaced a fully enclosed stopcock with a "meter" that could take seconds to tamper with but months to acknowledge.

I appreciate you need to keep that information secure so lets attack the matter from another angle.

Say my meter gets read at the end of September, the beginning of October someone tampers with the meter and compromises my water supply. Can i be safe in the knowledge that IW will immediately or within an effective amount of time be alerted in some way to the meter being tampered with before the next meter reading three months later?

I have seen claims that the meters can be completely removed in seconds, is this true?

kbannon wrote: »

Hijpo wrote: »

In every way, if you want to impress IW with your responses to people i suggest sending in an application form instead of wading into threads aimed at their employees on the IW forum.

Thank you.

I have no desire to impress them. I don't know them nor do I really want to.
However, you are posting on a public forum. The public can read and respond to your queries.

That is true, i am posting on a public forum and users can respond but i expect them to respond in a courteous manner as does the forum charter, you might read it before replying.

Many thanks.

Polo_Mint

Why are you so concerned with Strangers tampering with your water meter?

Hijpo

Polo_Mint wrote: »

Why are you so concerned with Strangers tampering with your water meter?

Why shouldn't I be?
It's possible some desperate protester will try and highlight how unsecure these meters are and by the looks of it they have every chance of succeeding without being caught.

just to add, this isn't just me, everyone with a water meter is unsecure by the looks of it. I would appreciate being able to inform my family and friends whether there is an actual deterrent other than a few words in an act that may go unpunished because there is no actual way of finding out its been tampered with until weeks or months later.

Polo_Mint

Hijpo wrote: »

Polo_Mint wrote: »

Why are you so concerned with Strangers tampering with your water meter?

Why shouldn't I be?
It's possible some desperate protester will try and highlight how unsecure these meters are and by the looks of it they have every chance of succeeding without being caught.

But your not responsible for the meter. I can understand if you own the meter and concerned for its safety but you dont

Hijpo

Polo_Mint wrote: »

But your not responsible for the meter. I can understand if you own the meter and concerned for its safety but you dont

It's not the meter. It's the safety and security of the water that is supplied to myself, my wife and kids which is now quickly accessible by anyone and may go unnoticed for quite some time by the company that claims to "safe gaurd" our water.

Flatzie_poo

Polo_Mint wrote: »

Hijpo wrote: »

Polo_Mint wrote: »

Why are you so concerned with Strangers tampering with your water meter?

Why shouldn't I be?
It's possible some desperate protester will try and highlight how unsecure these meters are and by the looks of it they have every chance of succeeding without being caught.

But your not responsible for the meter. I can understand if you own the meter and concerned for its safety but you dont

He could lose financially or be subject to questioning if something happens to his meter. He has every right to be in full knowledge of issues that might crop up. 

Homes are vandalized most days in Ireland. This could be a future form of this.

He's just covering himself and being in full knowledge of all aspects of this. I don't understand why people have an issue when somebody takes a proactive approach to an issue that could impact them in the future. No matter how likely or unlikely.