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NCT/Applus Regulatory Body

  • 29-07-2015 4:23pm
    #1
    Aint Eazy Being Cheezy
    Registered Users, Registered Users 2 Posts: 4,632 ✭✭✭


    As above, does anyone know who regulates Applus and how I go about contacting them? They've agreed to refund my test fee, but despite assurances that my cheque is being posted it hasn't arrived. I'm fed up dealing with them by now, so I'd like to escalate my complaint and I'm unsure where to take it. Ta.


Comments

  • #2
    Atlantic Dawn
    Registered Users, Registered Users 2 Posts: 84,733 ✭✭✭✭Atlantic Dawn
    M


    I would think that it is the RSA or Department Of The Environment.


  • #3
    slimjimmc
    Registered Users, Registered Users 2 Posts: 7,786 ✭✭✭slimjimmc


    https://www.ncts.ie/about.html
    Applus+ is operating the National Car Testing service on behalf of the Road Safety Authority
    How long have you been waiting for the cheque? It's possible they did post it and it either got lost or stolen in transit. Ask them to re-issue the cheque.


  • #4
    Aint Eazy Being Cheezy
    Registered Users, Registered Users 2 Posts: 4,632 ✭✭✭Aint Eazy Being Cheezy


    We've been back and forth for over eight weeks now, they take days to respond and they're not treating my complaint with any particular urgency or seriousness. It needs to be stepped up, the time for giving them the benefit of the doubt has gone.


  • #5
    L1011
    Registered Users, Registered Users 2 Posts: 71,139 ✭✭✭✭L1011


    They respond to complaints put in via the RSA fairly quick, suspect they've a SLA in place.


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