Can't send liquids with anpost?

stevie1122

Just went to ship something I sold through ebay today only to be told I cannot send liquids through the post? Which is news to me and very annoying as this was something I was delighted to be rid of. Now I have to go back and explain to the person I sold it to that I cannot ship it and I have to refund the money which I have already spent on something else. I am so annoyed especially since what I am selling I bought online from the UK last year and it was shipped over here no problem.

Anyway what I wanted to ask can anyone tell me is there any way around this or anyone else who will allow me to ship it? Because I really don't want to have to refund this money but I have no choice if I cannot send the person what they bought. I am trying to send the item to the UK.

MrWalsh

DHL?

mikom

stevie1122 wrote: »

Just went to ship something I sold through ebay today only to be told I cannot send liquids through the post?

How will they know it is a liquid when it is wrapped up well?

stevie1122

When I asked at the post the person mentioned something about DHL not doing it either and I think anpost and DHL are the run by the same people or are some how connected here in Ireland? Thanks anyway for the reply.

mikom wrote: »

How will they know it is a liquid when it is wrapped up well?

They brought in this stupid thing a few years ago where you have to fill in a security declaration sticker for every single item you send outside the Republic that is bigger than a letter. I suppose I could lie on it but knowing my luck customs would open it and then of course I would be the one who would lose out because paypal would side with the buyer.

3DataModem

Exactly. If it's not hazardous just post it, wrapped up really really well.

MrWalsh

stevie1122 wrote: »

When I asked at the post the person mentioned something about DHL not doing it either and I think anpost and DHL are the run by the same people or are some how connected here in Ireland? Thanks anyway for the reply.

Well its says right here on the DHL ie website that they do.

http://www.dhl.ie/en/express/shipping/shipping_advice/packaging_advice.html#liquids_powders

gerard2210

Try parcel connect its a service from fastway couriers. You can drop your parcel off at certain shops depending where you live.

stevie1122

Oh right thanks ill check with them but they probably charge and arm and leg though for posting, anything I priced with them in the past was always 3 or four times what anpost charges.

mikom

I've had liquids and batteries delivered by an post on numerous occasions.

stevie1122

I know that's what is annoying the thing I was selling was delivered to my house by anpost last September. I can't understand it but then again they always have been very awkward.

kumate_champ07

mikom wrote: »

I've had liquids and batteries delivered by an post on numerous occasions.

probably not a problem if youre sending it to an Irish address because you dont have to fill out a customs form and state whats in it

liquids and pressurized containers take much longer to deliver

gerard2210

If parcel connect are too expensive just wrap it up well and pop it in the post. You won't be the first person to tell a little fib.

stevie1122

I have no problem telling a lie, it's just if customs find it and seize I will be the one who loses out I will have to fully refund the buyer wether I want to or not because paypal will force me to.

miezekatze

This also seems to depend on which post office you go to. Some of them never ask you to fill out the form or ask questions, others always do. It's a bit strange.

gerard2210

Customs don't pay much heed go out going mail. What part of the country are you in?

allthedoyles

The regulation was brought in by the International Air Transport Association and An Post just abide by their rules .
You should ask them if you can send package non-priority , which is surface mail .

I recently sent oil samples by An Post to Holland , and they arrived okay , even though the guy in PO told me he should not accept them .

delahuntv

stevie1122 wrote: »

When I asked at the post the person mentioned something about DHL not doing it either and I think anpost and DHL are the run by the same people or are some how connected here in Ireland? Thanks anyway for the reply.

DHL is a huge global organisation headquartered in USA

AN Post is the national post service of Ireland.

ZERO connection between them. However ALL delivery service worldwide must adhere to strict rules regarding carriage of parcels by air. Amd than=t means no batteries, no liquids, no explosive etc etc etc unless that are prescreened (cost involved, hence an post d'ont offer the service, and dhl do, but at a cost of about €40)

An Post only use air mail, so these rules apply to all of their international mail.

DHL can offer the service, but its a "special service" and they charge accordingly.

But what you are lookign for is a ground based parcel deliuvery servcie to UK - DPD, GLS, Parcel Connect (via fastway), Parcel Motel (via Nightline) are all options.

delahuntv

mikom wrote: »

I've had liquids and batteries delivered by an post on numerous occasions.

stevie1122 wrote: »

I know that's what is annoying the thing I was selling was delivered to my house by anpost last September. I can't understand it but then again they always have been very awkward.

Postal services in other countries offer a surface mail service to Ireland - but An Post don't do the same back as the volume simply is not there and by having all mail go by air, they can offer quite good airmail rates

stevie1122

miezekatze wrote: »

This also seems to depend on which post office you go to. Some of them never ask you to fill out the form or ask questions, others always do. It's a bit strange.

I sell stuff regularly so I have those customs stickers at home and always fill them in before going to the post office.

gerard2210 wrote: »

Customs don't pay much heed go out going mail. What part of the country are you in?

I am in Dublin I reckon ill just take the risk but it will be a sickner if it backfires.

delahuntv wrote: »

Postal services in other countries offer a surface mail service to Ireland - but An Post don't do the same back as the volume simply is not there and by having all mail go by air, they can offer quite good airmail rates

While the postage prices aren't as expensive as some places in Europe they aren't the cheapest either and their insurance policy is a joke I posted a package last week that cost me €60.50 to post and the maximum insurance I was allowed put on it was €100 which is ridiculous. + the post is only "ok" for under 2kg once you go over 2kg they really rip you off by almost doubling the price yet the insurance cover only slightly increases. I have also sent items outside the EU weighing under 2kg which cost 20 something euro to post and the maximum they allow you to insure it for is €35

And of course the package I sent last week despite being packaged very well and plastered in "Fragile please handle with care etc." still arrived to the buyer damaged who is now kicking up a fuss looking for some of his cash back. I know this could have happened anywhere along the route and maybe not at the hands of anpost but the point is it happened. Now I have to put in a claim with anpost which I can only imagine they will make as difficult as possible even if they don't give me any money I will most likely be forced by paypal to refund some of the buyers money even though none of this my responsibility because I shipped the item as best and safe as I could. All I was short of doing was shipping it in a solid steel box.

To me anpost don't care about customers for the simple reason that unless you are a business pricing wise you really don't have any other option but to use them but thats a discussion for another day rant over. Thanks I will look into the non priority.

delahuntv wrote: »

DHL is a huge global organisation headquartered in USA

AN Post is the national post service of Ireland.

ZERO connection between them. However ALL delivery service worldwide must adhere to strict rules regarding carriage of parcels by air. Amd than=t means no batteries, no liquids, no explosive etc etc etc unless that are prescreened (cost involved, hence an post d'ont offer the service, and dhl do, but at a cost of about €40)

An Post only use air mail, so these rules apply to all of their international mail.

DHL can offer the service, but its a "special service" and they charge accordingly.

But what you are lookign for is a ground based parcel deliuvery servcie to UK - DPD, GLS, Parcel Connect (via fastway), Parcel Motel (via Nightline) are all options.

I know all that about DHL but I have often gotten stuff delivered to the door by DHL with those sign for anpost registered post stickers and some items I was expecting to come via anpost arrived at the house through DHL. I won't ship with DPD because one of there workers stole a laptop from me I was returning for repair last year and it took months to get a replacement, DPD accepted no responsibly and the shop I was sending it to told me its a regular occurrence with DPD. Though thanks anyway for the advice. I think ill just go with anpost.

Anyway thanks everyone for the help.

delahuntv

stevie1122 wrote: »

I won't ship with DPD because one of there workers stole a laptop from me I was returning for repair last year and it took months to get a replacement, DPD accepted no responsibly and the shop I was sending it to told me its a regular occurrence with DPD. Though thanks anyway for the advice. I think ill just go with anpost.

Anyway thanks everyone for the help.

every carrier will have the odd problem, but I woudn;t accept some random person's comment that its a regular occurrance.

DPD are used by the passport office and their new technology allows for the driver's precise location to be recorded when a package is delivered. - I use them, and its over a year since I had a missing parcel (I send about 200-300 a week within Ireland and 30/40 internationally).

An upgraded service they are bringing in will show the eircode the driver is at at time fo signature. They can also scan ID documents if its a high value item and you want to be sure the right person gets it.

Certainly if its liquids and you do regular shipping, DPD or Fastway or Nightline should be considered. If you have decent volume, you'll get decent rates - I pay under €4 for Ireland and under €7 for UK for weghts of 10kg average.

testicle

I got a litre bottle of alcohol shipped from Germany via An Post no issue.

stevie1122

delahuntv wrote: »

every carrier will have the odd problem, but I woudn;t accept some random person's comment that its a regular occurrance.

DPD are used by the passport office and their new technology allows for the driver's precise location to be recorded when a package is delivered. - I use them, and its over a year since I had a missing parcel (I send about 200-300 a week within Ireland and 30/40 internationally).

An upgraded service they are bringing in will show the eircode the driver is at at time fo signature. They can also scan ID documents if its a high value item and you want to be sure the right person gets it.

Certainly if its liquids and you do regular shipping, DPD or Fastway or Nightline should be considered. If you have decent volume, you'll get decent rates - I pay under €4 for Ireland and under €7 for UK for weghts of 10kg average.

It wasn't some random person and they seem to have more then just the odd problem, the shop I was sending it to uses them exclusively and he told me this was the fourth time it had happened that year and it generally happens a couple of times a year that was July of 2014.

The way I was treated by DPD left a lot to be desired as well. In my book they are scum and I would advise everyone to steer clear of them. I didn't even get compensated the full amount for my computer and had to put money out of my own pocket towards the cost of getting the exact same model of laptop I already had and paid for myself.

I was in my final year of college and without a laptop for the first 3months thanks to DPD they wouldn't even communicate with me only with the guy from the shop I was returning it to and he was constantly ringing me saying all they did was drag their heels on the issue he was always being passed off to someone different every time he rang them or was told can we ring you back when so and so comes in which they never did.

They basically did everything they could to get out of replacing what one of their employees stole and they didn't seem to care one bit that an employee was stealing goods. If I worked in an electronics store and stole a laptop I doubt they would just turn a blind eye to it like DPD did.

Fair enough I do understand every place can have the odd problem but didn't doesn't explain why this is happening so often with DPD or why I was treated the way I was when I wasn't the one at fault.