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cancelling package holiday after paying €1 deposit

tornjeans · 2015-07-22 11:25:27

Last week I booked a package holiday for the family and put down deposit of €1 each. Low deposit has been widely advertised as something appealing to the consumer.I booked from the aer lingus website but the booking agent is clickandgo. Unfortunately there has been a change in circumstances and I know we will not to able…

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22-07-2015 12:25pm

#1
tornjeans

Registered Users Posts: 3 ✭

Join Date: July 2015

Posts: 1
Last week I booked a package holiday for the family and put down deposit of €1 each. Low deposit has been widely advertised as something appealing to the consumer.I booked from the aer lingus website but the booking agent is clickandgo. Unfortunately there has been a change in circumstances and I know we will not to able to travel as hoped. The trip was booked for December. When I contacted clickandgo to cancel I met with a lot of hostility. The agent was difficult to say the least. He said I was still liable for the non-refundable cost of the flights. As I did not even fund the flights yet this makes no sense. He told me I could sell on the flights or reschedule them but when I looked on the aerlingus website it clearly states that you cannot make changes to a booking made by an agent. Why would I pay the balance of the flight cost?

Tagged:

clickandgo

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#2 22-07-2015 12:30pm
Spear

Moderators, Computer Games Moderators, Technology & Internet Moderators, Help & Feedback Category Moderators Posts: 25,106 CMod ✭✭✭✭

Join Date: September 2001

Posts: 22680

Ask in the consumer issues forum then:

http://www.boards.ie/vbulletin/forumdisplay.php?f=580

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#3 22-07-2015 12:31pm
AntAunt

Registered Users Posts: 13 ✭

Join Date: July 2015

Posts: 12

I don't think anyone would. If they get even more difficult, ask them to show you a contract where you're legally obliged to pay. Somehow doubt they'll have one. Typical pushy sales tactic to get angry and guilt you into paying something when you've no legal obligation to do so.

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#4 22-07-2015 9:54pm
Shield

Moderators, Society & Culture Moderators, Help & Feedback Category Moderators Posts: 9,688 CMod ✭✭✭✭

Join Date: September 2006

Posts: 8096

OP has found the relevant forum.

Thread closed.

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This discussion has been closed.