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Overcharged Again

  • 21-07-2015 2:39pm
    #1
    Macca07
    Registered Users, Registered Users 2 Posts: 1,223 ✭✭✭


    Hello,

    I have been overcharged again on my latest bill.
    Can someone look into this please?

    I have contact the customer support team by chat, but was refused to even investigate my issue, or escalate it to the billing team.

    This is the 3rd time I have been overcharged in 8 months.


Comments

  • #2
    Flippyfloppy
    Registered Users, Registered Users 2 Posts: 3,749 ✭✭✭Flippyfloppy


    How were you overcharged? I'm currently considering moving to eircoms mobile network.


  • #3
    Macca07
    Registered Users, Registered Users 2 Posts: 1,223 ✭✭✭Macca07


    Flippyfloppy wrote: »
    How were you overcharged? I'm currently considering moving to eircoms mobile network.
    I've never had an issue with their mobile network (eMobile), but Eircom has not been fun since I joined them for broadband.
    They just charged an incorrect amount once again as I didn't sign up for the standard bundle price, was offered a discounted price over the phone.


  • #4
    eircom: Alan
    Closed Accounts Posts: 6,831 ✭✭✭eircom: Alan


    Macca07 wrote: »
    Flippyfloppy wrote: »
    How were you overcharged? I'm currently considering moving to eircoms mobile network.
    I've never had an issue with their mobile network (eMobile), but Eircom has not been fun since I joined them for broadband.
    They just charged an incorrect amount once again as I didn't sign up for the standard bundle price, was offered a discounted price over the phone.
    Hi Macca07

    I'm happy to investigate this, please feel free to PM me your eircom account number.

    Thanks
    Al


  • #5
    Macca07
    Registered Users, Registered Users 2 Posts: 1,223 ✭✭✭Macca07


    eircom: Alan wrote: »
    Macca07 wrote: »
    Flippyfloppy wrote: »
    How were you overcharged? I'm currently considering moving to eircoms mobile network.
    I've never had an issue with their mobile network (eMobile), but Eircom has not been fun since I joined them for broadband.
    They just charged an incorrect amount once again as I didn't sign up for the standard bundle price, was offered a discounted price over the phone.
    Hi Macca07

    I'm happy to investigate this, please feel free to PM me your eircom account number.

    Thanks
    Al
    Thanks Alan, PMed you.


  • #6
    Jonti
    Registered Users, Registered Users 2 Posts: 76 ✭✭Jonti


    Macca07 wrote: »
    Hello,

    I have been overcharged again on my latest bill.
    Can someone look into this please?

    I have contact the customer support team by chat, but was refused to even investigate my issue, or escalate it to the billing team.

    This is the 3rd time I have been overcharged in 8 months.
    Move to another provider. I did.


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  • #7
    Macca07
    Registered Users, Registered Users 2 Posts: 1,223 ✭✭✭Macca07


    Jonti wrote: »
    Macca07 wrote: »
    Hello,

    I have been overcharged again on my latest bill.
    Can someone look into this please?

    I have contact the customer support team by chat, but was refused to even investigate my issue, or escalate it to the billing team.

    This is the 3rd time I have been overcharged in 8 months.
    Move to another provider. I did.
    Tied to a contract until December, but will certainly be reviewing my options then.


  • #8
    eircom: Alan
    Closed Accounts Posts: 6,831 ✭✭✭eircom: Alan


    Macca07 wrote: »
    eircom: Alan wrote: »
    Macca07 wrote: »
    Flippyfloppy wrote: »
    How were you overcharged? I'm currently considering moving to eircoms mobile network.
    I've never had an issue with their mobile network (eMobile), but Eircom has not been fun since I joined them for broadband.
    They just charged an incorrect amount once again as I didn't sign up for the standard bundle price, was offered a discounted price over the phone.
    Hi Macca07

    I'm happy to investigate this, please feel free to PM me your eircom account number.

    Thanks
    Al
    Thanks Alan, PMed you.
    Thanks for your PM Macca07

    You currently have two threads where I'm relying to separately (and 1 pm) - can we keep correspondence to one area?

    Also, can you please confirm where you feel you have been overcharged?

    Thanks
    Al


  • #9
    Macca07
    Registered Users, Registered Users 2 Posts: 1,223 ✭✭✭Macca07


    eircom: Alan wrote: »
    Macca07 wrote: »
    eircom: Alan wrote: »
    Macca07 wrote: »
    Flippyfloppy wrote: »
    How were you overcharged? I'm currently considering moving to eircoms mobile network.
    I've never had an issue with their mobile network (eMobile), but Eircom has not been fun since I joined them for broadband.
    They just charged an incorrect amount once again as I didn't sign up for the standard bundle price, was offered a discounted price over the phone.
    Hi Macca07

    I'm happy to investigate this, please feel free to PM me your eircom account number.

    Thanks
    Al
    Thanks Alan, PMed you.
    Thanks for your PM Macca07

    You currently have two threads where I'm relying to separately (and 1 pm) - can we keep correspondence to one area?

    Also, can you please confirm where you feel you have been overcharged?

    Thanks
    Al
    I will PM you....


  • #10
    eircom: Alan
    Closed Accounts Posts: 6,831 ✭✭✭eircom: Alan


    Macca07 wrote: »
    eircom: Alan wrote: »
    Macca07 wrote: »
    eircom: Alan wrote: »
    Macca07 wrote: »
    Flippyfloppy wrote: »
    How were you overcharged? I'm currently considering moving to eircoms mobile network.
    I've never had an issue with their mobile network (eMobile), but Eircom has not been fun since I joined them for broadband.
    They just charged an incorrect amount once again as I didn't sign up for the standard bundle price, was offered a discounted price over the phone.
    Hi Macca07

    I'm happy to investigate this, please feel free to PM me your eircom account number.

    Thanks
    Al
    Thanks Alan, PMed you.
    Thanks for your PM Macca07

    You currently have two threads where I'm relying to separately (and 1 pm) - can we keep correspondence to one area?

    Also, can you please confirm where you feel you have been overcharged?

    Thanks
    Al
    I will PM you....
    Thanks Macca07

    Al


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