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BOI iPhone App Not Logging In

  • 20-07-2015 10:54pm
    #1
    Mourinho
    Closed Accounts Posts: 966 ✭✭✭


    The last few days every time I try to sign in it keeps saying my login details are incorrect. They most definitely are the correct details.

    What is going on?


Comments

  • #2
    Bank of Ireland: Sarah
    Closed Accounts Posts: 1,640 ✭✭✭Bank of Ireland: Sarah


    Mourinho wrote: »
    The last few days every time I try to sign in it keeps saying my login details are incorrect. They most definitely are the correct details.

    What is going on?
    Hi Mourinho,

    Thanks for contacting us here on Boards. 

    Have you been able to log in successfully on a browser with the same details? If so, please uninstall the app on your phone and then re-install it. You will be asked for your User ID the first time you log in to the app after installing it. 

    If you are still experiencing difficulty logging in on the app, please call Bank of Ireland Direct on 0818 365 365 and a representative can check this for you. Our representatives are available on this number 8am to midnight Monday to Friday and 9am to 6pm on weekends. 

    Please let us know if you need help with any other query.

    Thanks,
    Sarah


  • #3
    Mourinho
    Closed Accounts Posts: 966 ✭✭✭Mourinho


    Thanks Sarah I don't know why but it was locked and customer care unlocked it for me just now.

    Thanks :)


  • #4
    Bank of Ireland: Nicola
    Closed Accounts Posts: 735 ✭✭✭Bank of Ireland: Nicola


    Mourinho wrote: »
    Thanks Sarah I don't know why but it was locked and customer care unlocked it for me just now.

    Thanks :)
    Hi Mourinho,

    Glad to hear that you are now able to login again, thanks for letting us know.
    Please get in touch again if you need help with anything else.

    Thanks
    Nicola


  • #5
    RumTumTiger
    Closed Accounts Posts: 157 ✭✭RumTumTiger


    I've called BOI about this yesterday as the app wouldn't let me into my current account despite details being correct. I called again today as it was happening with our joint account details. Both times I managed to get into the app while on the phone to BOI after they unlocked it but I have no idea what the problem was in the first place. Glad that it's not just me! 


  • #6
    Bank of Ireland: Sharon
    Closed Accounts Posts: 315 ✭✭Bank of Ireland: Sharon


    RumTumTiger wrote: »
    I've called BOI about this yesterday as the app wouldn't let me into my current account despite details being correct. I called again today as it was happening with our joint account details. Both times I managed to get into the app while on the phone to BOI after they unlocked it but I have no idea what the problem was in the first place. Glad that it's not just me! 
    Hi RumTumTiger,

    Thanks for contacting us on Boards.

    We're happy to hear that you are now able to successfully log in. If you experience any further difficulty with our mobile banking app, please let us know.

    Thanks,

    Sharon


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