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Cancelled mailbox but still charged

  • 20-07-2015 1:52pm
    #1
    jspuds
    Registered Users, Registered Users 2 Posts: 475 ✭✭


    Hi

    I cancelled my Eircom mailbox a few months ago but noticed that I'm still being charged.
    Can you please look into this for me?


    Regards
    J


Comments

  • #2
    eircom: Alan
    Closed Accounts Posts: 6,831 ✭✭✭eircom: Alan


    jspuds wrote: »
    Hi

    I cancelled my Eircom mailbox a few months ago but noticed that I'm still being charged.
    Can you please look into this for me?


    Regards
    J
    Sorry to hear this jspuds

    Please PM me the account number in question & I'll look in to this for you

    Cheers
    Al


  • #3
    jspuds
    Registered Users, Registered Users 2 Posts: 475 ✭✭jspuds


    eircom: Alan wrote: »
    jspuds wrote: »
    Hi

    I cancelled my Eircom mailbox a few months ago but noticed that I'm still being charged.
    Can you please look into this for me?


    Regards
    J
    Sorry to hear this jspuds

    Please PM me the account number in question & I'll look in to this for you

    Cheers
    Al
    Thanks Alan, sent PM


  • #4
    eircom: Alan
    Closed Accounts Posts: 6,831 ✭✭✭eircom: Alan


    Thanks jspuds



    Can you confirm when you asked for it to be removed?


    Thanks

    Al


  • #5
    jspuds
    Registered Users, Registered Users 2 Posts: 475 ✭✭jspuds


    eircom: Alan wrote: »
    Thanks jspuds



    Can you confirm when you asked for it to be removed?


    Thanks

    Al
    Sorry Alan can't remeber the exact date but was at least 3-4 months ago.  If there is a record of my last contact around that time then that would be it?


  • #6
    eircom: Alan
    Closed Accounts Posts: 6,831 ✭✭✭eircom: Alan


    jspuds wrote: »
    eircom: Alan wrote: »
    Thanks jspuds



    Can you confirm when you asked for it to be removed?


    Thanks

    Al
    Sorry Alan can't remeber the exact date but was at least 3-4 months ago.  If there is a record of my last contact around that time then that would be it?
    No worries jspuds - I'll investigate further and let you know what I find as soon as possible

    Thanks
    Al


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  • #7
    jspuds
    Registered Users, Registered Users 2 Posts: 475 ✭✭jspuds


    Hi Alan

    Any update on this yet?

    Regards
    J


  • #8
    eircom: Alan
    Closed Accounts Posts: 6,831 ✭✭✭eircom: Alan


    jspuds wrote: »
    Hi Alan

    Any update on this yet?

    Regards
    J
    Apologies for the delays jspuds

    The order to remove the mailbox has now been placed and it will be removed within 24 hours. I have also arranged a four month refund for the cost of the mailbox.

    Thanks
    Al


  • #9
    jspuds
    Registered Users, Registered Users 2 Posts: 475 ✭✭jspuds


    Thanks Alan, just to clarify the mailbox has been removed already when I last rang but thanks for arranging the refund.
    Can you please confirm that this charge will be removed from my bill from now on?

    Thanks
    J


  • #10
    eircom: Alan
    Closed Accounts Posts: 6,831 ✭✭✭eircom: Alan


    jspuds wrote: »
    Thanks Alan, just to clarify the mailbox has been removed already when I last rang but thanks for arranging the refund.
    Can you please confirm that this charge will be removed from my bill from now on?

    Thanks
    J
    No problem jspuds


    Yes the charges have now been removed and will no longer appear on your bill.

    Thanks
    Al


  • #11
    jspuds
    Registered Users, Registered Users 2 Posts: 475 ✭✭jspuds


    Thanks Al


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  • #12
    eircom: Alan
    Closed Accounts Posts: 6,831 ✭✭✭eircom: Alan


    jspuds wrote: »
    Thanks Al
    No problem jspuds

    Al


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