Frontline Energy

LiveALittle · 16-07-2015 9:31am #1

Hello,

I just moved in an apartment from Custom Square House and I have to sign up with Frontline. They have requested me the €250 deposit. Anyone know when I will receive back this deposit? And how much is the bill for gas (average) - I know that this depends on how much gas you use, but I would like to know.

Last post about this topic was from 2014, so no updates about it.

Thank you in advance!

Cristian1 · 16-07-2015 10:13am

Hi, I'm in the same situation, being forcefully signed up with Frontline. Just received the welcome letter which is just a list of what unjustified amounts they demand from me and how they want it paid.

The letter ends with Frontline expression of hope that I don't suffer through a long period without heating and hot water and that I will cooperate (a legitimate company doesn't use this kind of closing statements on a "welcome letter").

What I meant by unjustified fees:

A normal company charges €16 bi-monthly standing charges - Frontline €48.76
A normal company price per kwh 0.05 - Frontline 0.08
A normal company does not ask for a deposit when paying by direct debit - Frontline only accepts direct debit while also asking for a mandatory €250 deposit.

Custom House Square is a complex with a dedicated gas system that requires only one central provider, a situation that can be beneficial for the residents if the contract is well negotiated. It is also a situation that can give way to exploitation, especially since most of the owners don't live in the complex and will approve anything selected by the Complex Management.

This is clearly a case of a no-name company <SNIP> it's way into being the monopoly provider of certain apartment complexes. Fronline knows that they will retrieve enough money from he <SNIP> residents to cover their initial investments and gaining a profit in a short time.

I came across this thread and was wondering if there are any updates since last year.

What are the average bi-monthly I can expect?
Did anyone manage to avoid the deposit or recover the deposit?
What would be the way to start an official process in which we can replace the provider?

Thank you in advance for your answers.

dudara · 16-07-2015 11:35am

Posters - this is getting into the realm of Management Companies, so I think this would be best served in the Accomodation & Property forum. Moved accordingly.

dudara