Any chance of a speed upgrade?

medoc

I'm currently getting 5.4mbs down (router says 6.14 mb max) Since its been connected it's been brilliant. No problems and speed is constant at 5.4 24 hours a day. I know my distance isn't ideal but if I was on an ADSL 2 connection it might offer a slightly higher speed. As even 1 or 2 more would be great considering that 5.4mb is what we have now. Could you check my line to see if it would be possible.  

Thanks 

the_syco

How far away are you from the nearest VDSL box on the road? They looks like this; http://i.imgur.com/mop9tSg.jpg

eircom: Alan

medoc wrote: »

I'm currently getting 5.4mbs down (router says 6.14 mb max) Since its been connected it's been brilliant. No problems and speed is constant at 5.4 24 hours a day. I know my distance isn't ideal but if I was on an ADSL 2 connection it might offer a slightly higher speed. As even 1 or 2 more would be great considering that 5.4mb is what we have now. Could you check my line to see if it would be possible.  

Thanks 

Hi medoc

Feel free to PM me your land line number and I'll check to see if an ADSL2+ can be arranged - it's a good question and certainly worth exploring.

Cheers
Al

medoc

Cheers for the reply Al. PM sent there now.

medoc

Hi the_syco

Thanks but unfortunately that's not an option. I'm connected straight to the exchange and there's also efibre available. I'm just over 2km away so it wouldn't be an option anyway. The exchange is on the eircom FTTH list so fingers crossed for that. I'm happy with the speed I have now as its better than most in similar situations. But if ADSL 2+ was possible the little extra speed wouldn't go astray lol 

eircom: Alan

medoc wrote: »

Hi the_syco

Thanks but unfortunately that's not an option. I'm connected straight to the exchange and there's also efibre available. I'm just over 2km away so it wouldn't be an option anyway. The exchange is on the eircom FTTH list so fingers crossed for that. I'm happy with the speed I have now as its better than most in similar situations. But if ADSL 2+ was possible the little extra speed wouldn't go astray lol 

Thanks medoc

My findings would suggest that an ADSL2 upgrade is not available because of the distance of your line to the exchange - however I have escalated this to managers in our technical support team just to be sure. I should have an update before the end of the day.

Cheers
Al

medoc

Thanks Al

Fingers crossed lol. Would you be able to tell me how long my actual line is and what's the max distance eircom do ADSL2 up to. 

Thanks 

eircom: Alan

medoc wrote: »

Thanks Al

Fingers crossed lol. Would you be able to tell me how long my actual line is and what's the max distance eircom do ADSL2 up to. 

Thanks 

Hi medoc

I have not yet had an update, as soon as I do I will let you know. It will be no later than tomorrow morning.

AL

medoc

Hi Al

Did you get any information for me on the above? 

Thanks 

medoc

Hi Al

Was just wondering if you had any answers on the above yet

Thanks 

eircom: Alan

medoc wrote: »

Hi Al

Was just wondering if you had any answers on the above yet

Thanks 

Apologies for the delays medoc,


I will chase this up for a definitive answer today,

Al

medoc

Hi Al,

Any update on the same. I know the line checkers aren't gospel but it is showing my line is capable of 10mb. As you'll appreciate when yer talking about 5mb speeds currently  every little extra is important 

Thanks 

eircom: Alan

Hi medoc

Yes the line had recently been retested and the max speed it may be able to support is up to 10Mb - although this is purely indicative.

There's two options you now have:

1. Contact the sales team and request an upgrade to the "high" version of your package. You're currently on "broadband advanced unlimited low" and you would need to upgrade to "broadband advanced unlimited high"- which would optimize your speeds to what the line can hold.

2. Contact the technical support department and request them to increase your speeds to the maximum speed your line can hold (up to 8Mb).

Sales can be contacted on free phone 1800503303. Technical support can be contacted on Local 1890260260 - although both can be contacted easier via WebChat at www.eircom.net/chatnow

Thanks
Al

medoc

Hi Al

Many thanks for your help. It's great to hear that an increase might be possible. I understand that 10mb is a theoretical max and it won't be that high. But at this end of the scale any improvement in speed is great. I'll call sales now as WebChat aren't available at this time 

eircom: Alan

medoc wrote: »

Hi Al

Many thanks for your help. It's great to hear that an increase might be possible. I understand that 10mb is a theoretical max and it won't be that high. But at this end of the scale any improvement in speed is great. I'll call sales now as WebChat aren't available at this time 

I understand that completely medoc - I would have the same opinion

Al