Advertisement
If you have a new account but are having problems posting or verifying your account, please email us on hello@boards.ie for help. Thanks :)
Hello all! Please ensure that you are posting a new thread or question in the appropriate forum. The Feedback forum is overwhelmed with questions that are having to be moved elsewhere. If you need help to verify your account contact hello@boards.ie
Hi there,
There is an issue with role permissions that is being worked on at the moment.
If you are having trouble with access or permissions on regional forums please post here to get access: https://www.boards.ie/discussion/2058365403/you-do-not-have-permission-for-that#latest

go from paypal dispute to claim

  • 14-07-2015 9:07am
    #1
    horgan_p
    Moderators, Education Moderators Posts: 2,610 Mod ✭✭✭✭


    Hey all,

    Whats a reasonable amount of time to go from a paypal dispute to a claim ?
    Dealing with an unhelpful crowd who I've been chasing since Thursday last. I had to lodge a dispute yesterday in the hope that it might light a fire under them to start answering emails. They're in the UK so there isn't a time difference or anything.

    I assume I'm not being mental in expecting a 24 hour turnaround on an email ?


Comments

  • #2
    stevie1122
    Users Awaiting Email Confirmation Posts: 173 ✭✭stevie1122


    It all depends I usually wouldn't open a claim until the 44th day then I would usually give a seller a week or two to reply but it all depends if your dealing with an individual say selling stuff on his own who I would give more time to or a big company with 100 or so people answering phones / emails everyday.


  • #3
    horgan_p
    Moderators, Education Moderators Posts: 2,610 Mod ✭✭✭✭horgan_p


    cool , I'll keep that in mind.
    Does a paypal dispute cause problems for the seller ? or is it only when it gets turned into a claim ?


  • #4
    stevie1122
    Users Awaiting Email Confirmation Posts: 173 ✭✭stevie1122


    As soon as you open the dispute whatever the amount is it's over is deducted from the sellers account.


  • #5
    horgan_p
    Moderators, Education Moderators Posts: 2,610 Mod ✭✭✭✭horgan_p


    Ouch , that can be a real kick in the nuts.
    I thought that only happened when a claim was lodged.


  • #6
    stevie1122
    Users Awaiting Email Confirmation Posts: 173 ✭✭stevie1122


    No as soon as the claim is opened the money is taken and if the person has no money in their account then it turn into a negative balance and the dispute was over €20 and they wanted to pay for something that cost €10 they would have to pay €30. It is a really unfair system because so many abuse it and it is totally biased because they always decide in favour of the buyer even though the sellers are the ones who pay the fees.


  • Advertisement
  • #7
    horgan_p
    Moderators, Education Moderators Posts: 2,610 Mod ✭✭✭✭horgan_p


    good lord. I used to run a small shop online , and we used paypal. there would have been days that would have crippled us.
    So at that point you're as well off just getting the goods back , give a refund and pretty much black list the user I would imagine.


  • #8
    stronglikebull
    Registered Users, Registered Users 2 Posts: 477 ✭✭stronglikebull


    Since you started the dispute yesterday, I would give them a couple of days to respond. Two or three should be enough. If there's no response at that point then escalate to a claim.

    If you've already tried contact the seller directly for several days, and they've not responded at all, then I'd even say go for a claim right now. I certainly wouldn't be waiting anything like 44 days for something that hasn't arrived or a seller that's ignoring my requests for information. That's just crazy.

    When you open a dispute, you have 10 days to close it, or put in the claim. Otherwise it closes automatically and you cannot re-open or submit a new claim later.


Advertisement