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Still being billed after a/c closure

stephenchilds · 2015-06-29 14:36:42

I switched to Vodafone in Feb and didn't realise I needed to tell eircom to close the a/c. Eventually got it done at end of April - got a 0.96 bill on May 8th and then assumed my a/c was closed. However on Jun 18 another payment of 59.99 was taken by direct debit - I have no idea what this even is as I never paid that much…

29-06-2015 2:36pm

#1

stephenchilds

Registered Users, Registered Users 2 Posts: 18 ✭

Join Date: July 2012

Posts: 13

I switched to Vodafone in Feb and didn't realise I needed to tell eircom to close the a/c. Eventually got it done at end of April - got a 0.96 bill on May 8th and then assumed my a/c was closed.

However on Jun 18 another payment of 59.99 was taken by direct debit - I have no idea what this even is as I never paid that much when I had an active account!

Please could you look into this?

0

Comments

#2 29-06-2015 2:45pm

eircom: Alan

Closed Accounts Posts: 6,831 ✭✭✭

Join Date: October 2012

Posts: 6748

stephenchilds wrote: »

I switched to Vodafone in Feb and didn't realise I needed to tell eircom to close the a/c. Eventually got it done at end of April - got a 0.96 bill on May 8th and then assumed my a/c was closed.

However on Jun 18 another payment of 59.99 was taken by direct debit - I have no idea what this even is as I never paid that much when I had an active account!

Please could you look into this?

Hi stephenchilds

Sorry to hear of this, could you please PM me your eircom account number and I'll look in to this for you?

Thanks
Al

0
#3 29-06-2015 9:18pm

dub45

Moderators, Technology & Internet Moderators Posts: 12,450 Mod ✭✭✭✭

Join Date: June 2003

Posts: 12142

You are entitled to 14 days advance notice of any proposed direct debit did you get this notice?

Also you can ask for an immediate refund within 8 weeks of any debit.

0
#4 30-06-2015 9:41am

eircom: Alan

Closed Accounts Posts: 6,831 ✭✭✭

Join Date: October 2012

Posts: 6748

Hi stephenchilds

Just to note I received your PM and I will get back to you shortly

Al

0
#5 30-06-2015 12:56pm

stephenchilds

Registered Users, Registered Users 2 Posts: 18 ✭

Join Date: July 2012

Posts: 13

The charge was due to not posting back the modem - all sorted now - getting refund thanks to excellent help from Alan at eircom.

Stephen

0
#6 01-07-2015 10:57am

eircom: Alan

Closed Accounts Posts: 6,831 ✭✭✭

Join Date: October 2012

Posts: 6748

stephenchilds wrote: »

The charge was due to not posting back the modem - all sorted now - getting refund thanks to excellent help from Alan at eircom.

Stephen

Thanks for updating the thread

Al

0
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