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oleras

Is this the normal caliber of the Eircom customer service agents ?

Not very customer friendly, and downright rude.

Welcome to our live chat service. A member of our team will help you shortly.

You are now connected with Liam
Liam: Welcome to the eircom-sales webchat, my name is Liam how can I help you today?
Oleras: Hi Liam, i have a question about efiber
Oleras: going by the rollout map, my exchange, Patrickswell was due to go live May 2015, has it ? when i check my number is says it is not available
Liam: Please note: This map is for illustrative purposes only and not all homes within the eFibre area can avail of the service.
Liam:
Liam: Landline number please.
Oleras: 061xxxxxx
Liam: I'm afraid we currently have no timeframe however eircom will look to get as much people as they can live within the year.
Liam: I will send you a link now to register, once available we will contact you.
Liam: please click here to register
Oleras: i already did
Liam: We will contact you when available.
Liam: Is there anything else I can help you with today?
Oleras: when will it be available ?
Liam: I'm afraid we currently have no timeframe however eircom will look to get as much people as they can live within the year.
Oleras: do you know if anyone connected to that exchange can avail of efiber ?
Oleras: any number i checked fails
Liam: Oleras you cannot get efibre.
Liam: Is there anything else I can help you with today?
Oleras: yes
Oleras: can anyone else connected to that exchange avail of efiber ?
Liam: I wouldn't know Oleras.
Liam: I do know you cannot get efibre.
Oleras: would you know if the exchage is live ?
Oleras: for efiber
Liam: Thank you for chatting with us, we will contact you when efibre becomes available.
This session has been closed by eircom

eircom: Alan

oleras wrote: »

Is this the normal caliber of the Eircom customer service agents ?

Not very customer friendly, and downright rude.

Welcome to our live chat service. A member of our team will help you shortly.

You are now connected with Liam
Liam: Welcome to the eircom-sales webchat, my name is Liam how can I help you today?
Oleras: Hi Liam, i have a question about efiber
Oleras: going by the rollout map, my exchange, Patrickswell was due to go live May 2015, has it ? when i check my number is says it is not available
Liam: Please note: This map is for illustrative purposes only and not all homes within the eFibre area can avail of the service.
Liam:
Liam: Landline number please.
Oleras: 061xxxxxx
Liam: I'm afraid we currently have no timeframe however eircom will look to get as much people as they can live within the year.
Liam: I will send you a link now to register, once available we will contact you.
Liam: please click here to register
Oleras: i already did
Liam: We will contact you when available.
Liam: Is there anything else I can help you with today?
Oleras: when will it be available ?
Liam: I'm afraid we currently have no timeframe however eircom will look to get as much people as they can live within the year.
Oleras: do you know if anyone connected to that exchange can avail of efiber ?
Oleras: any number i checked fails
Liam: Oleras you cannot get efibre.
Liam: Is there anything else I can help you with today?
Oleras: yes
Oleras: can anyone else connected to that exchange avail of efiber ?
Liam: I wouldn't know Oleras.
Liam: I do know you cannot get efibre.
Oleras: would you know if the exchage is live ?
Oleras: for efiber
Liam: Thank you for chatting with us, we will contact you when efibre becomes available.
This session has been closed by eircom

Hi oleras

I'm sorry to see this, I understand why you would feel quite disappointed by this and I will pass your feedback to the WebChat operations team.

If you would like to PM me the land line number I will look in to your original query in detail

Thanks
Al

eircom: Alan

Thanks for your PM

I have looked in to this in detail and I see your line is served by the cabinet number PWL1_001 - you can see the cabinet located on the map here: (click NGA fibre broadband network map) http://www.eircomwholesale.ie/Our_Network/

You will notice the cabinet has an orange icon which means that the cabinet is still in early planning stages - a launch date is not agreed yet but basically this means that we should have a launch date within the next 6 to 12 months. 

You will notice on the map that you can calculate distance so if you set a marker at the cabinet to where your home is on the map then this will tell you the distance between you and the cabinet. At present cabinets serve a max distance of up to 2Km however in that 2Km expected download speeds will deteriorate - more info on specifications can be found here: http://www.thinkbroadband.com/guide/fibre-broadband.html

I hope this offer you more insight and again I do apologise for the lack of clarification previously offered by our WebChat team

Thanks
Al

kidcharlamane

Hi Alan,

I live about 3km from this cabinet and am experiencing speeds of 0.8m. Never above 1m. When could I expect to see an improvement?

Thanks

eir: Alan

kidcharlamane wrote: »

Hi Alan,

I live about 3km from this cabinet and am experiencing speeds of 0.8m. Never above 1m. When could I expect to see an improvement?

Thanks

Hi kidcharlamane


You would not be connected to a cabinet as cabinets are spcifically efibre related and cannot serve further than up to 2Km.

If you would like to PM me your land line number I will check to see if faster speeds would be available.

Cheers
Al

kidcharlamane

eir: Alan wrote: »

kidcharlamane wrote: »

Hi Alan,

I live about 3km from this cabinet and am experiencing speeds of 0.8m. Never above 1m. When could I expect to see an improvement?

Thanks

You would not be connected to a cabinet as cabinets are spcifically efibre related and cannot serve further than up to 2Km.

If you would like to PM me your land line number I will check to see if faster speeds would be available.

Cheers
Al

Hi Alan,

Any update here?

Thanks