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Existing Customer discounts

  • 23-06-2015 11:03am
    #1
    ct5amr2ig1nfhp
    Closed Accounts Posts: 5,019 ✭✭✭


    Hi Electric Ireland,

    I recently rang you to enquire about a loyalty discount as an existing customer. I had already done my home work and there are a number of competitors offering a much better discount.

    I was told outright that only the advertised discounts were available.

    So off I went and I switched providers. A week later I get a call from Electric Ireland CS to offer a matching discount/rate if I cancelled my switch.

    Why on earth couldn't you have just matched the rate BEFORE I switched?

    Is this a company policy? Are EI only allowed offer matching discounts after the switch process has started?

    Regards, PM


Comments

  • #2
    ct5amr2ig1nfhp
    Closed Accounts Posts: 5,019 ✭✭✭ct5amr2ig1nfhp


    Reps?


  • #3
    EI: Aoife
    Closed Accounts Posts: 572 ✭✭✭EI: Aoife


    Hi ProjectMoose,

    Thank you for getting in touch.

    One of our reps has been in contact via PM.

    Thanks,
    Aoife


  • #4
    ct5amr2ig1nfhp
    Closed Accounts Posts: 5,019 ✭✭✭ct5amr2ig1nfhp


    Hi Aoife,

    My query is not account specific so no account information is required.
    I am no longer an EI customer.

    This is a general enquiry regarding your discount policy.

    Are EI only allowed to offer matching discounts after a switch process has started?

    Regards,


  • #5
    EI: Aoife
    Closed Accounts Posts: 572 ✭✭✭EI: Aoife


    Good morning ProjectMoose,

    Electric Ireland have various discount offers from time to time and always endeavour to keep these offers as consistent as possible. We cannot comment on your experience specifically in the absence of your account details.

    Thanks,
    Aoife


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