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Leapcard website down

  • 14-06-2015 12:24pm
    #1
    Firewalkwithme
    Closed Accounts Posts: 3,066 ✭✭✭


    So I go to check my credit on leapcard.ie and get a notice that the site is down for maintenance. A note on the page says I can call the customer support phone number. That could work.

    Customer support is closed on Sunday....


Comments

  • #2
    LXFlyer
    Registered Users, Registered Users 2 Posts: 18,287 ✭✭✭✭LXFlyer


    You can ask any bus driver to check the balance by putting the card onto his ticket machine, or at any Payzone agent or at any LUAS/Irish Rail ticket machine in the Dublin suburban area.


  • #3
    Hollister11
    Closed Accounts Posts: 5,482 ✭✭✭Hollister11


    You can check it at a Payzone machine. Or when you top your card up in a shop your balance is on your receipt.


  • #4
    Firewalkwithme
    Closed Accounts Posts: 3,066 ✭✭✭Firewalkwithme


    Yes I know that but I really shouldn't have to. If the site its down today they should have opened the telephone support instead.


  • #5
    LXFlyer
    Registered Users, Registered Users 2 Posts: 18,287 ✭✭✭✭LXFlyer


    Cartoon_Head wrote: »
    Yes I know that but I really shouldn't have to. If the site its down today they should have opened the telephone support instead.



    Is it going to make that much difference (being honest about it)?


    Given that you would have to visit one of the above locations to top up, it's something of a moot point.


  • #6
    Firewalkwithme
    Closed Accounts Posts: 3,066 ✭✭✭Firewalkwithme


    lxflyer wrote: »
    Is it going to make that much difference (being honest about it)?


    Given that you would have to visit one of the above locations to top up, it's something of a moot point.

    No it isn't, I had some credit but wasn't sure how much so I would have had to go well out of my way to check it or get on the bus to perhaps find out I had not got enough.


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  • #7
    LeinsterDub
    Registered Users, Registered Users 2 Posts: 8,229 ✭✭✭LeinsterDub


    Cartoon_Head wrote: »
    Yes I know that but I really shouldn't have to. If the site its down today they should have opened the telephone support instead.

    How would this work? No one is scheduled to work on Sunday. Does their boss ring them up and demand they come in? How long should he wait to call them in given I assume their it guys are saying it will be up in the next few minutes


  • #8
    LXFlyer
    Registered Users, Registered Users 2 Posts: 18,287 ✭✭✭✭LXFlyer


    The site is now up and running again.


  • #9
    cython
    Registered Users, Registered Users 2 Posts: 4,792 ✭✭✭cython


    LeinsterDub wrote: »
    How would this work? No one is scheduled to work on Sunday. Does their boss ring them up and demand they come in? How long should he wait to call them in given I assume their it guys are saying it will be up in the next few minutes

    If you take them at their word that it was down for maintenance, then it may well have been planned in which case arrangements could have been made. I obviously don't know the specifics of it any better than the OP, but I would agree that if this was scheduled maintenance there should have been an alternative provided. As an infrequent user of Leap I wouldn't be sure after a few weeks what credit I might have, and while I'm fortunate enough to have a train station beside me, if I lived elsewhere I'd either have to go well out of my way to a payzone outlet, or gamble on their being credit when I get on the bus. Taking away the site and not having customer service open is poor form for plenty of users.


  • #10
    Victor
    Registered Users, Registered Users 2 Posts: 78,580 ✭✭✭✭Victor


    They do maintenance when the website is least busy. Most websites are quiet on a Sunday. It is cheaper to do it during the day than at night.

    Having the call centre open costs money.

    Money is tight.


  • #11
    LeinsterDub
    Registered Users, Registered Users 2 Posts: 8,229 ✭✭✭LeinsterDub


    Victor wrote: »
    They do maintenance when the website is least busy. Most websites are quiet on a Sunday. It is cheaper to do it during the day than at night.

    Having the call centre open costs money.

    Money is tight.

    And the website is a nice to have not a must have


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  • #12
    coylemj
    Registered Users, Registered Users 2 Posts: 25,624 ✭✭✭✭coylemj


    If they were doing maintenance on their web server, chances are that they used the opportunity to also do maintenance on their database server. The web server being down means there would be nobody using the database server so you might as well use the opportunity to update software/apply fixes to both servers.

    In which case there would be no point in having people on a help desk when there's no system they can use to answer queries about individual Leap cards.


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