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Ofcom:Easier contract exit for under-speed broadband

clohamon · 2015-06-11 07:20:22

http://www.bbc.com/news/technology-33083056 *If the fastest speed achieved by any of those in the 10% slowest properties was 7Mbps, that would represent the MGALS (minimum guaranteed access line speed).

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11-06-2015 8:20am

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clohamon

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Until now, users could abandon their broadband contract without penalty within 90 days of its start if their home fell below the MGALS*.
Under the revised code of practice, they can do so at any time, so long as they have given the provider a "reasonable" opportunity to fix the problem - for example a few weeks of time and access to their building.
The challenge for the public will be to determine if indeed their property falls below the cut-off point.
Ofcom will act as the final arbiter of complaints brought to its attention if users feel their provider fails to live up to the new promise.

http://www.bbc.com/news/technology-33083056

*If the fastest speed achieved by any of those in the 10% slowest properties was 7Mbps, that would represent the MGALS (minimum guaranteed access line speed).

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