If you have a new account but are having problems posting or verifying your account, please email us on hello@boards.ie for help. Thanks :)

Hello all! Please ensure that you are posting a new thread or question in the appropriate forum. The Feedback forum is overwhelmed with questions that are having to be moved elsewhere. If you need help to verify your account contact hello@boards.ie

Hi there,
There is an issue with role permissions that is being worked on at the moment.
If you are having trouble with access or permissions on regional forums please post here to get access: https://www.boards.ie/discussion/2058365403/you-do-not-have-permission-for-that#latest

New Broadband Customer Speed

spillcoe · 2015-06-10 09:34:56

Hi, I recently had a salesman from Eircom call at my door offering a guaranteed increase in my line speed from the 3mbps I was getting from Sky to 6mps. I asked him specifically if he could guarantee the 6mbps if I signed up as this was the only reason that I would consider switching and he said that he could. After…

10-06-2015 9:34am

#1

spillcoe

Registered Users, Registered Users 2 Posts: 201 ✭✭

Join Date: March 2008

Posts: 168

Hi, I recently had a salesman from Eircom call at my door offering a guaranteed increase in my line speed from the 3mbps I was getting from Sky to 6mps. I asked him specifically if he could guarantee the 6mbps if I signed up as this was the only reason that I would consider switching and he said that he could. After changing over to Eircom I tested the speed (on a wired connection, not WiFi) and I am only getting just over 4mbps so I called up tech support and they told me that the salesman knew I would not get the 6mbps because of the distance from the exchange and should have told me that. Can you please investigate if there is anything you can do to the line to improve the speed or if you can explain to my why Eircom sales people are selling a certain speed knowing that these speeds cannot actually be achieved?

0

Comments

#2 10-06-2015 11:07am

eircom: Alan

Closed Accounts Posts: 6,831 ✭✭✭

Join Date: October 2012

Posts: 6748

spillcoe wrote: »

Hi, I recently had a salesman from Eircom call at my door offering a guaranteed increase in my line speed from the 3mbps I was getting from Sky to 6mps. I asked him specifically if he could guarantee the 6mbps if I signed up as this was the only reason that I would consider switching and he said that he could. After changing over to Eircom I tested the speed (on a wired connection, not WiFi) and I am only getting just over 4mbps so I called up tech support and they told me that the salesman knew I would not get the 6mbps because of the distance from the exchange and should have told me that. Can you please investigate if there is anything you can do to the line to improve the speed or if you can explain to my why Eircom sales people are selling a certain speed knowing that these speeds cannot actually be achieved?

Hi spillcoe

If you would like to PM me your eircom account number I will be happy to look in to this further for you.

Cheers
Al

0