Advertisement
If you have a new account but are having problems posting or verifying your account, please email us on hello@boards.ie for help. Thanks :)
Hello all! Please ensure that you are posting a new thread or question in the appropriate forum. The Feedback forum is overwhelmed with questions that are having to be moved elsewhere. If you need help to verify your account contact hello@boards.ie
Hi there,
There is an issue with role permissions that is being worked on at the moment.
If you are having trouble with access or permissions on regional forums please post here to get access: https://www.boards.ie/discussion/2058365403/you-do-not-have-permission-for-that#latest

How long should it take for a complaint to be dealt with?

  • 05-06-2015 11:58am
    #1
    plu
    Registered Users, Registered Users 2 Posts: 237 ✭✭


    I submitted a complaint last Friday. I got an acknowledgement but nothing else.


    How long should it take to get a resolution?


    How long should it take to get a Case number?


Comments

  • #2
    eircom: Alan
    Closed Accounts Posts: 6,831 ✭✭✭eircom: Alan


    plu wrote: »
    I submitted a complaint last Friday. I got an acknowledgement but nothing else.


    How long should it take to get a resolution?


    How long should it take to get a Case number?
    Hi plu

    The process of investigating an official complaint and for contact to be made on eircoms official position is up to 10 working days.

    Unfortunately I'll be unable to offer you an update on findings or decision on this but if you would like to PM me your eircom account number I'll check for a reference number.

    Thanks
    Al


  • #3
    plu
    Registered Users, Registered Users 2 Posts: 237 ✭✭plu


    You have all my details from previous Correspondence. It is the same issue I have complained about 


  • #4
    eircom: Alan
    Closed Accounts Posts: 6,831 ✭✭✭eircom: Alan


    plu wrote: »
    You have all my details from previous Correspondence. It is the same issue I have complained about 
    Hi plu

    Would you be free to take a phone call on this matter today? Please PM me an appropriate time and number to call you on if so.

    Many thanks
    Al


  • #5
    plu
    Registered Users, Registered Users 2 Posts: 237 ✭✭plu


    I've been away. Another bill has arrived. Please ring me on the land line number under query as soon as possible


Advertisement