Eircom regular DSL errors

Rynox45

I don't know if this is common but every 2 days or so we get intermittent disconnections due to 'No DSL Connection' errors. Disconnections last anywhere from 2 minutes to entire days. Is this likely to be a problem with our internal hardware or is it an Eircom issue? We don't have anything connected to our phone line, just the F1000 router that was provided by Eircom.

yuloni

This post has been deleted.

Rynox45

We're connected to the exchange in Balbriggan as far as I know which is just under 1km as the crow flies and ~1.3km by road.

Current line stats are as follows (I think)

============================================================================
VDSL Training Status: Showtime
Mode: VDSL2 Annex B
VDSL Profile: Profile 17a
Traffic Type: PTM Mode
Link Uptime: 0 day: 7 hours: 4 minutes
============================================================================
VDSL Port Details Upstream Downstream
Line Rate: 15.470 Mbps 92.348 Mbps
Actual Net Data Rate: 15.471 Mbps 92.349 Mbps
Trellis Coding: ON ON
SNR Margin: 7.8 dB 8.2 dB
Actual Delay: 0 ms 0 ms
Transmit Power: -13.7 dBm 13.4 dBm
Receive Power: -23.4 dBm 2.2 dBm
Actual INP: 14.0 symbols 30.0 symbols
Total Attenuation: 9.6 dB 11.1 dB
Attainable Net Data Rate: 14.205 Mbps 97.264 Mbps
============================================================================
VDSL Band Status U0 U1 U2 U3 D1 D2 D3
Line Attenuation(dB): 2.9 11.8 10.1 N/A 6.8 12.9 16.6
Signal Attenuation(dB): 2.9 12.2 9.5 N/A 9.3 13.1 16.5
SNR Margin(dB): 8.4 7.9 7.8 N/A 8.1 8.1 8.2
Transmit Power(dBm):-25.4 -15.8 -18.8 N/A 10.3 7.9 6.8
============================================================================

VDSL Counters

Downstream Upstream
Since Link time = 4 min 13 sec
FEC: 369358 119
CRC: 1297 0
ES: 71 0
SES: 23 0
UAS: 0 0
LOS: 0 0
LOF: 0 0
LOM: 0 0
Latest 15 minutes time = 2 min 58 sec
FEC: 0 0
CRC: 0 0
ES: 0 0
SES: 0 0
UAS: 0 0
LOS: 0 0
LOF: 0 0
LOM: 0 0
Previous 15 minutes time = 15 min 0 sec
FEC: 83 6
CRC: 0 0
ES: 0 0
SES: 0 0
UAS: 0 0
LOS: 0 0
LOF: 0 0
LOM: 0 0
Latest 1 day time = 12 hours 2 min 58 sec
FEC: 4915747 157
CRC: 17316 0
ES: 471 0
SES: 291 0
UAS: 790 323
LOS: 4 0
LOF: 7 0
LOM: 0 0
Previous 1 day time = 24 hours 0 sec
FEC: 1681682 692
CRC: 13204 3
ES: 425 1
SES: 299 0
UAS: 852 605
LOS: 7 0
LOF: 12 0
LOM: 26 0
Total time = 1 days 12 hours 2 min 58 sec
FEC: 12173070 7196
CRC: 66210 211
ES: 1914 82
SES: 1307 31
UAS: 29174 27975
LOS: 24 0
LOF: 48 0
LOM: 108 0
============================================================================

ED E

Rynox45 wrote: »

We're connected to the exchange in Balbriggan as far as I know which is just under 1km as the crow flies and ~1.3km by road.

Current line stats are as follows (I think)

Nope. Not by a long shot. You're connected to a cabinet within 150m of your front door. Might even be right outside.

Your upstream is crap, get onto eircoms helpdesk and have them check it and log a fault. Your upstream attainables should be more than 20Mb but you're maxing out at 15, could be ****ty cable used in the drop wire coming into the house.

Rynox45

Ah sorry, that thing. It's around the back of the house, about 15-20m. The technician kept referring to that as "the box" whenever I asked him about it so I assumed the exchange was the next step up the chain. Thanks for the advice, I'll get onto them next time we get our bill