If you have a new account but are having problems posting or verifying your account, please email us on hello@boards.ie for help. Thanks :)

Hello all! Please ensure that you are posting a new thread or question in the appropriate forum. The Feedback forum is overwhelmed with questions that are having to be moved elsewhere. If you need help to verify your account contact hello@boards.ie

Hi there,
There is an issue with role permissions that is being worked on at the moment.
If you are having trouble with access or permissions on regional forums please post here to get access: https://www.boards.ie/discussion/2058365403/you-do-not-have-permission-for-that#latest

Eircom measly offer

endofrainbow · 2015-05-28 15:29:15

Have been without broadband since May 12th, been ringing every day to get an update and have also been told to contact their billing department to ask for credit only to be told the standard rate is 0.68c per day if you are without bb service. Would I be unreasonable in asking for a gesture of goodwill with regard to the…

28-05-2015 3:29pm

#1

endofrainbow

Registered Users, Registered Users 2 Posts: 2,839 ✭✭✭

Join Date: May 2012

Posts: 2763

Have been without broadband since May 12th, been ringing every day to get an update and have also been told to contact their billing department to ask for credit only to be told the standard rate is 0.68c per day if you are without bb service.

Would I be unreasonable in asking for a gesture of goodwill with regard to the credit and what would be an appropriate credit to ask for ?

0

Comments

#2 28-05-2015 3:47pm

ssmith6287

Registered Users, Registered Users 2 Posts: 1,341 ✭✭✭

Join Date: June 2008

Posts: 1132

What's your bill per month. Don't think you could expect more then that been honest

0
#3 28-05-2015 3:59pm

dudara

Registered Users, Registered Users 2 Posts: 33,518 ✭✭✭✭

Join Date: September 2003

Posts: 32068

OP, do you want me to move this to the Talk to Eircom forum? The reps there may be able to help.

dudara

0
#4 28-05-2015 5:28pm

endofrainbow

Registered Users, Registered Users 2 Posts: 2,839 ✭✭✭

Join Date: May 2012

Posts: 2763

thanks dudara

0
#5 29-05-2015 1:32pm

eircom: Tony

Closed Accounts Posts: 2,226 ✭✭✭

Join Date: November 2009

Posts: 2166

endofrainbow wrote: »

Have been without broadband since May 12th, been ringing every day to get an update and have also been told to contact their billing department to ask for credit only to be told the standard rate is 0.68c per day if you are without bb service.

Would I be unreasonable in asking for a gesture of goodwill with regard to the credit and what would be an appropriate credit to ask for ?

Hi endofrainbow

Sorry to hear this. Would you like to PM me your tele no & I will look into this for you.

Thanks

Tony.

0
#6 01-06-2015 11:55am

endofrainbow

Registered Users, Registered Users 2 Posts: 2,839 ✭✭✭

Join Date: May 2012

Posts: 2763

eircom: Tony wrote: »

endofrainbow wrote: »

Have been without broadband since May 12th, been ringing every day to get an update and have also been told to contact their billing department to ask for credit only to be told the standard rate is 0.68c per day if you are without bb service.

Would I be unreasonable in asking for a gesture of goodwill with regard to the credit and what would be an appropriate credit to ask for ?

Hi endofrainbow

Sorry to hear this. Would you like to PM me your tele no & I will look into this for you.

Thanks

Tony.

pm sent

0
Advertisement
#7 03-06-2015 8:53am

endofrainbow

Registered Users, Registered Users 2 Posts: 2,839 ✭✭✭

Join Date: May 2012

Posts: 2763

any update?

0
#8 03-06-2015 11:09am

eircom: Alan

Closed Accounts Posts: 6,831 ✭✭✭

Join Date: October 2012

Posts: 6748

endofrainbow wrote: »

any update?

Hi endofrainbow

Tony is currently not available, would you mind PM'ing me your account number and I'll follow up on this right away?

Cheers
Al

0