UPC download speed

MandyMc2007

Last Result:
Download Speed: 37703 kbps (4712.9 KB/sec transfer rate)
Upload Speed: 20440 kbps (2555 KB/sec transfer rate)
Latency: 7 ms
Jitter: 3 ms
5/26/2015, 3:31:47 PM

I received a new modem today, when I connected to the LAN this is the speed I got, seeing as it's before 5pm surely it should be way higher especially as my account is for 100mb, is there anything I need to do to speed it up or do I need to call UPC?

Any advice gratefully received

ForstalDave

MandyMc2007 wrote: »

Last Result:
Download Speed: 37703 kbps (4712.9 KB/sec transfer rate)
Upload Speed: 20440 kbps (2555 KB/sec transfer rate)
Latency: 7 ms
Jitter: 3 ms
5/26/2015, 3:31:47 PM

I received a new modem today, when I connected to the LAN this is the speed I got, seeing as it's before 5pm surely it should be way higher especially as my account is for 100mb, is there anything I need to do to speed it up or do I need to call UPC?

Any advice gratefully received

What model of modem was it?

ED E

I'm gonna go out on a limb and say its a Ubeee. :pac:

MandyMc2007

it's a UPC re-brand, Ubee model number EVW3226

MandyMc2007

the last one was a Thompson, but it died a death

ForstalDave

MandyMc2007 wrote: »

it's a UPC re-brand, Ubee model number EVW3226

There are threads and threads on here on that modem and how much it sucsk(i have one and my connection goes from woefull to worse)

MandyMc2007

ForstalDave - did you ask UPC to replace it?

ForstalDave

MandyMc2007 wrote: »

ForstalDave - did you ask UPC to replace it?

I had it replaced with the same model they can sometimes be not very accommodating when it comes to choosing what they replace it with(and im not willing to risk paying for a call out)(, I had heard they stopped supplying it though, Id pm UPC reps with your details as Bryan there try to be helpful and will do what he can for you

MandyMc2007

Thanks for that, It won't let me PM Brian directly, so I've just sent a PM to the UPC Reps. Fingers crossed they'll do something about it. Otherwise I might as well go for the cheaper option and save myself a few euro

ForstalDave

MandyMc2007 wrote: »

Thanks for that, It won't let me PM Brian directly, so I've just sent a PM to the UPC Reps. Fingers crossed they'll do something about it. Otherwise I might as well go for the cheaper option and save myself a few euro

Hope it goes well for you anyway

pippip

Just gone through the same problem with the folks modem. Same one sent on 120mb package. There's a thread here on it about the firmware issue with the modem. If your computer only has a 10/100 network card the modem limits the speed to around the 30/40mb mark. You should get faster over wifi.

I rang last week to be told they would try and source an older Cisco or technicolor modem. We're still waiting!