If you have a new account but are having problems posting or verifying your account, please email us on hello@boards.ie for help. Thanks :)

Hello all! Please ensure that you are posting a new thread or question in the appropriate forum. The Feedback forum is overwhelmed with questions that are having to be moved elsewhere. If you need help to verify your account contact hello@boards.ie

Hi there,
There is an issue with role permissions that is being worked on at the moment.
If you are having trouble with access or permissions on regional forums please post here to get access: https://www.boards.ie/discussion/2058365403/you-do-not-have-permission-for-that#latest

Final Payment Notice

Ben Stivers · 2015-05-25 10:35:48

Hi, I have recently received a letter from a debt collection agency looking for payment on an overdue account. This is despite me being assured a few weeks ago that that I had been incorrectly billed . Can an eircom rep please contact me to get this issue resolved? I have been frustrated so far by dealing with customer…

25-05-2015 10:35am

#1

Ben Stivers

Registered Users, Registered Users 2 Posts: 3 ✭

Join Date: May 2015

Posts: 2

Hi,

I have recently received a letter from a debt collection agency looking for payment on an overdue account. This is despite me being assured a few weeks ago that that I had been incorrectly billed . Can an eircom rep please contact me to get this issue resolved? I have been frustrated so far by dealing with customer care throughout the whole process and am hoping to get this issue resolved via this forum.

Please PM me and I will provide you with the background to this and further details.

0

Comments

#2 25-05-2015 11:51am

eircom: Alan

Closed Accounts Posts: 6,831 ✭✭✭

Join Date: October 2012

Posts: 6748

Ben Stivers wrote: »

Hi,

I have recently received a letter from a debt collection agency looking for payment on an overdue account. This is despite me being assured a few weeks ago that that I had been incorrectly billed . Can an eircom rep please contact me to get this issue resolved? I have been frustrated so far by dealing with customer care throughout the whole process and am hoping to get this issue resolved via this forum.

Please PM me and I will provide you with the background to this and further details.

Sorry to hear of this Ben Stivers

Please PM me your eircom account number and I'll investigate

Cheers
Al

0
#3 25-05-2015 4:41pm

Ben Stivers

Registered Users, Registered Users 2 Posts: 3 ✭

Join Date: May 2015

Posts: 2

PM sent

0
#4 26-05-2015 10:30am

eircom: Alan

Closed Accounts Posts: 6,831 ✭✭✭

Join Date: October 2012

Posts: 6748

Ben Stivers wrote: »

PM sent

Thanks for your PM Ben Stivers

I have escalated this to our credit management team and await clarification - I will get back to you as soon as I have further information

Thank you
Al

0
#5 28-05-2015 6:39pm

Ben Stivers

Registered Users, Registered Users 2 Posts: 3 ✭

Join Date: May 2015

Posts: 2

Hi,

Is there any update on this please?

0
#6 29-05-2015 1:34pm

eircom: Tony

Closed Accounts Posts: 2,226 ✭✭✭

Join Date: November 2009

Posts: 2166

Hi Ben

We are still awaiting an update on this for you. Apologies for the inconvenience.

I have contacted them again to speed things up & will revert back as soon as we have an update.

Thanks

Tony

0
Advertisement