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Total incompetence

  • 21-05-2015 1:41pm
    #1
    kkapp
    Registered Users, Registered Users 2 Posts: 261 ✭✭


    Just off the phone from Eircom who apparently have resolved my complaint even though they have failed to advise me of the resolution and when I asked what the resolution is I was told " I don't know". How can anyone run a company like this. How can anyone hold you in a contract for a television service that you don't have: that did not work. Beyond me.


Comments

  • #2
    eircom: Alan
    Closed Accounts Posts: 6,831 ✭✭✭eircom: Alan


    kkapp wrote: »
    Just off the phone from Eircom who apparently have resolved my complaint even though they have failed to advise me of the resolution and when I asked what the resolution is I was told " I don't know". How can anyone run a company like this. How can anyone hold you in a contract for a television service that you don't have: that did not work. Beyond me.
    Sorry to hear of this kkapp

    If you could please PM me your eircom account number I will be happy to look in to this further for you

    Thanks
    Al


  • #3
    Alzone
    Registered Users, Registered Users 2 Posts: 60 ✭✭Alzone


    I hope you'll get a better outcome. Had the same complaint open and closed twice without any justifications too. Also while the "complaints" were opened we got charged for a new modem and got the speed decrease.... It felt like a warning: "you better not bother us".


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