Eircom won't still broadband in new house that's a few feet from old house with it

loughrey

I am moving house in a few week to the house right next door to the one I'm currently in. In this on I have next gen broadband from Eircom at 20mbs but I'm trying to get Eircom to install a line in the new house that's only a few feet away. A guy came out to check the lines and said we'd need a pole erected and it would take a few weeks. Everything was good, we waiting and waited and when there was no more activity we called to ask when is the process going to start as we'd like to have broadband setup soon after we move in and we were told that all they could do was install some dish on the house and feed a line into it but it would only be able to operate phone calls but no broadband. We found this strange as the guy who originally came out said everything was good to go and all the house both before us and after us have broadband. There was no proper explanation as to why they couldn't extend a broadband line into our home despite broadband existing right next door. Has anyone heard of this before, know what I can do to get them to put broadband in or if a competitor company like Sky would do it instead (have no UPC here)? It honestly feels like they just couldn't be bother and since they monopolise the lines I don't know what to do.

Nollog

Is this an update on http://www.boards.ie/vbulletin/showthread.php?t=2057433396 ?

It's strange they can't run you a line, are you super-rural?

loughrey

Yeah, something went wrong when I was editing and it was posted twice. We are not super rural at all, they have my road down for receiving eFibre in 2 months time. We have the latest broadband prior to eFibre itself. The house I'm living in now is right next door to it and it as broadband, and the neighbour the other side of the house also has broadband from Eircom. So if the two houses each side of it can receive it then surely the house between can receive the same?

ED E

Would the "dish" you mentioned be a box and not a dish? Only reason I can see would there not being a spare pair available.

Ask the eircom reps on their forum on here.

loughrey

ED E wrote: »

Would the "dish" you mentioned be a box and not a dish? Only reason I can see would there not being a spare pair available.

Ask the eircom reps on their forum on here.

Yeah, I think it's a box they were talking about. What is a 'pair'?

I was on to Eircom again about it for more clarification and this lady said that what I was being told is nonsense as Eircom or even the technician are not in a position to say if a house can get broadband or not if they are in a broadband area until the line is actually installed to the house and the line can be tested. So I'm not sure who to believe, everyone's telling me contradictory information. The lady I was talking to today makes more sense as I don't know how they were able to determine that by just spending a few minutes out at the house when the houses all around it are connected to Eircom broadband until they actually test the line.

ED E

A pair is a "line" (your phone line is two wires).

If the local main cable has say 50 pairs on it, and theyre ALL in use, then there can be nowhere to connect your would be new line to. If thats the case the only option they might have is to split the current line you have into two and give each house a "carrier" line. That doubles up the phone service, but prevents any broadband to both premises.

Issues like this only the techs will know as they know the local cabling. The girl on the phone is right that until a line is in they cant test it for broadband, but if the techs know they can only provide a carrier then they know broadband wont work.

Your best bet is to try and get talking to a local technician, theyll have the answers.

loughrey

ED E wrote: »

A pair is a "line" (your phone line is two wires).

If the local main cable has say 50 pairs on it, and theyre ALL in use, then there can be nowhere to connect your would be new line to. If thats the case the only option they might have is to split the current line you have into two and give each house a "carrier" line. That doubles up the phone service, but prevents any broadband to both premises.

Issues like this only the techs will know as they know the local cabling. The girl on the phone is right that until a line is in they cant test it for broadband, but if the techs know they can only provide a carrier then they know broadband wont work.

Your best bet is to try and get talking to a local technician, theyll have the answers.

Well I honestly think they couldn't be arsed. They give me conflicting formaation and are extremely rude on the phones. One said to me they wouldn't be able to do it as it would cost too much so I'd have to settle for a basic fixed line in a box with no broadband, which is ridiculous. They never said there was an issue with all the pairs being used up, I keep asking them what the issue is and they give me a different reason every time. If worst comes to worst a local technician is going to extending the phone line in the old house across to the new house, from attic to attic in order to get broadband in the house next door. Not sure how he will do that but he said it will work and it won't compromise the broadband speeds. Honestly never thought getting something that is an essential part of the 21st century was so difficult. The government invests millions in Eircom's infrastructure and they never use it to update their lines, it's a ridiculous set up you'll only hear in Ireland.

loughrey

Say if all the pairs were used up, couldn't they just remove it from the old house, which is no longer needed, and replace it with the new house?

Nollog

Well the issue is that the line wasn't put in when the new house was built it seems, so you'd have to order a new phone line to be installed.

The option they've given to you was a wireless solution like they give the backwoods of rural rurally, or spliting off your old home's line, neither of which allow for broadband.

That's what I'm getting from all this.

You'll need to keep getting on to them to run a line to your new home, one capable of broadband.
You might be better off waiting for fibre to the home with the expense and time it'd take them to do that.

loughrey

Well eFibre is coming here in 2 months. That is a question that I wanted to know. I asked the sales rep and she said she didn't know how eFibre is installed and if it is a completely different system to the old line. So assuming there's no pair available etc. would holding out for eFibre solve my problem or will they just be piggybacking on the old exchange and leave you with exactly the same issue or is it an entirely new infrastructure that will address all the limitations of the old exchanges? I'm surprised they didn't suggest waiting for eFibre.

guil

Efibre still needs a phone line.

loughrey

yeah I know, I was just hoping that whatever the issue is with the existing system that eFibre might address it and make a broadband line possible in the new house when it rolls out here. So I suppose it won't solve the problem I have?

jimmycrackcorm

loughrey wrote:

yeah I know, I was just hoping that whatever the issue is with the existing system that eFibre might address it and make a broadband line possible in the new house when it rolls out here. So I suppose it won't solve the problem I have?

It won't because it's not actually fibre to your home, just to the local cabinet so you're still going to have a problem.

If you have a good relationship with your neighbors then offer to split the broadband cost and share the Wi-Fi connection.or run an Ethernet cable between the houses to another Wi-Fi box.