Volvo V70 Dangerous condition

tornadov70

Just had steering rack replaced by Volvo main dealer. They took car for NCT and it passed on the second test after ball joints replaced. Wife was driving car a few days later, and the steering input shaft became COMPLETELY DETACHED from the newly replaced STEERING RACK WHILE THE VEHICLE WAS IN MOTION. How Can I alert public to this occurrence, and how come NCT have failed to respond to my complaint?

biko

I take it you immediately notified the dealer? Did they take car back and give you an explanation?

Stheno

Your post isn't very clear.

Are you saying that you believe the nct are at fault as your car passed and a part subsequently failed?

When did the car pass the nct?

tornadov70

Dealer took car back after independent fault video taken. Dealer will not specify what component has failed. NCT should have checked steering input to rack. Volvo head office in Ireland informed. Potential public safety issue if a CRITICAL component is found to be faulty.
Investigation is on-going. I cant name dealer for legal reasons. I suspect incorrect installation and checking procedures of steering rack.
How it went through NCT TWICE needs to be investigated.

Stheno

tornadov70 wrote: »

Dealer took car back after independent fault video taken. Dealer will not specify what component has failed. NCT should have checked steering input to rack. Volvo head office in Ireland informed. Potential public safety issue if a CRITICAL component is found to be faulty.
Investigation is on-going. I cant name dealer for legal reasons. I suspect incorrect installation and checking procedures of steering rack.
How it went through NCT TWICE needs to be investigated.

was the rack replaced before the nct?

mullingar

tornadov70 wrote: »

Dealer took car back after independent fault video taken. Dealer will not specify what component has failed. NCT should have checked steering input to rack. Volvo head office in Ireland informed. Potential public safety issue if a CRITICAL component is found to be faulty.
Investigation is on-going. I cant name dealer for legal reasons. I suspect incorrect installation and checking procedures of steering rack.
How it went through NCT TWICE needs to be investigated.

If you saying the steering wheel fell off:

The manual is here:

https://www.ncts.ie/pdf/NCT%20Manual%20July%202014.pdf

Page 30:

STEERING WHEEL PLAY

Method of Testing

1. With the road-wheels in the straight-ahead position, lightly turn the steering wheel to the left and right as far as possible and note the amount of free play before the road-wheels move. (If power steering is fitted the engine should be running).

2. Attempt to lift the steering wheel in line with the steering column and note any movement at the centre of the steering wheel or the steering column.

3. Push steering wheel away and pull it towards your body, and note the movement of the steering column and its security of mounting.

Looks like the failed to perform point 3.

Stheno

mullingar wrote: »

If you saying the steering wheel fell off:

The manual is here:

https://www.ncts.ie/pdf/NCT%20Manual%20July%202014.pdf

Page 30:




Looks like the failed to perform point 3.

He seems to be saying the steering column detached from the rack

Id be more inclined to fault the dealer here, car could have been fine the day of the nct tbh

mullingar

Stheno wrote: »

He seems to be saying the steering column detached from the rack

Id be more inclined to fault the dealer here, car could have been fine the day of the nct tbh

Most definitely the dealer is at fault, but it's interesting that the nct didn't find the fault if it was loose.

@op, more exact details please

Stheno

mullingar wrote: »

Most definitely the dealer is at fault, but it's interesting that the nct didn't find the fault if it was loose.

I had a car go through an nct fine and the fecking steering rack went a couple of weeks later

It's quite possible it was one of those faults that builds up until it gets to breaking point

I think section 43 of the nct checks the steering column and it's fairly thorough

tornadov70

STEERING INPUT totally detached. Steering wheel could spin lock to lock -no resistance. My worry is that there could be a more widespread safety issue IF it is a steering input component failure. NCT should have checked steering input security and integrity. Everyone keeping quiet. My solicitor dealing with the issue. I contacted Volvo Ireland to report the defect. They are liaising with the dealer. I'll bet they are!! Press would have a field day with this one !!

Stheno

tornadov70 wrote: »

STEERING INPUT totally detached. Steering wheel could spin lock to lock -no resistance. My worry is that there could be a more widespread safety issue IF it is a steering input component failure. NCT should have checked steering input security and integrity. Everyone keeping quiet. My solicitor dealing with the issue. I contacted Volvo Ireland to report the defect. They are liaising with the dealer. I'll bet they are!! Press would have a field day with this one !!

Seriously could you answer the questions you've been asked?

Its a failure in one car, how are you turning that into a wider issue the press would have a field day with? You've no proof the nct did anything wrong, and tbh your posts are a little hysterical

And writing in capitals is shouting which doesn't help either

ba_barabus

OP it's very difficult to understand the chain of events that lead to the issue.

Can't you post it in the sequence and avoid putting in your opinion or disgust. I understand you're annoyed but I can't follow what's happened.

tornadov70

OK apologies for "shouting", but it is very difficult to remain calm in this situation. I am using capitals to highlight certain points. This is a common practice in aircraft engineering reports. I am a retired aircraft engineer and pilot, so I do have a certain knowledge of basic mechanical systems. Here is the chain of events leading to my concern.
1. Steering rack replaced by volvo main dealer.
2. Car submitted for NCT test. Failed on steering ball joints n/s and o/s.
3. Main dealer replaced ball joints.
4. Main dealer takes car for 2nd NCT test . Passed test.
5. Five days later, my wife tries to turn into our gate and steering wheel just spins as car continues to move in a straight line.

You think I'm being hysterical ? You should have seen the state she was in when she got out of that car. She had just completed a 20 mile journey at a fair speed !

I have not accused anyone of anything - yet. But I will get to the bottom of this in order to prevent this happening again.

Furthermore, I will continue using as many exclamation marks as I see fit, and without causing offence, in order to make my feelings quite clear. All constructive comments are appreciated.

Stheno

Deal with the dealer I can't see you getting anywhere with the nct

What happened could have been a sudden failure of the part

tornadov70

If that is the case Stheno, then why hasn't that failed part been named?

Stheno

tornadov70 wrote: »

If that is the case Stheno, then why hasn't that failed part been named?

No idea you need to get the details from your dealer

tornadov70

I know why the part has not been named. I don't believe any component failed.

rex-x

tornadov70 wrote: »

I know why the part has not been named. I don't believe any component failed.

I'm afraid while I understand your anger you clearly know nothing about cars. This has nothing to do with the nct at all, the piece that came off is likely not even visible without removing components. Its likely a collar that has a pinch bolt and will look and function fine while not being tightened but can slide down disconnecting the column. This is 100% the garage

Stheno

tornadov70 wrote: »

I know why the part has not been named. I don't believe any component failed.

What do you think happened so?

tornadov70

Rex-x I clearly know a lot about cars, and the quality systems relating to their manufacture and maintenance. I agree with you in that the fault is with the dealer. But why hasn't the dealer specified a cause. I'm not interested in likely causes. Only facts. If mistakes are made in manufacture or maintenance, then they need to be identified, corrected and minimised.

ba_barabus

tornadov70 wrote: »

I'm not interested in likely causes. Only facts

I'm at a loss to understand what you hope to get out of the thread.

I also believe the garage are being quiet so as to avoid a legal case. Rightly or wrongly any solicitor would tell them to do that. Have you spoken with them or called in? How did the conversation go?

TallGlass

NCT is a pile of ****e. Its mainly overall a money making racket. That dose serve a purpose to remove really unsafe cars from the road by tell people they need to get a new car. Anything else or sudden serious part failures there testing is not regiourus enough to do this.

Stheno

ba_barabus wrote: »

I'm at a loss to understand what you hope to get out of the thread.

I also believe the garage are being quiet so as to avoid a legal case. Rightly or wrongly any solicitor would tell them to do that. Have you spoken with them or called in? How did the conversation go?

Agreed seems like op just wanted to vent

biko

tornadov70 wrote: »

My solicitor dealing with the issue.

Ok, we'll stop at that.