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Groupon refund query

shivpepper · 2015-05-10 15:49:55

Hi, I booked a hotel night stay off the Groupon french website. I received my confirmation email etc, but 15 mins later I received an email stating that the booking had been successfully cancelled. I was very puzzled- I didn't cancel it and was looking forward to going. Reading the terms and conditions, there is no refund…

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10-05-2015 4:49pm

#1

shivpepper

Registered Users Posts: 69 ✭✭

Join Date: March 2014

Posts: 49

Hi, I booked a hotel night stay off the Groupon french website. I received my confirmation email etc, but 15 mins later I received an email stating that the booking had been successfully cancelled. I was very puzzled- I didn't cancel it and was looking forward to going. Reading the terms and conditions, there is no refund given if the cancellation was made 15 days prior to arriving- so I get no refund, even though it wasn't me that cancelled!Nothing is stated about a refund on the mystery cancellation email

What should I do- any help appreciated

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#2 11-05-2015 12:18am
slimjimmc

Registered Users Posts: 7,787 ✭✭✭

Join Date: January 2003

Posts: 7435

Have you tried asking Groupon https://www.groupon.fr/support_membres ?

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#3 12-05-2015 8:25pm
shivpepper

Registered Users Posts: 69 ✭✭

Join Date: March 2014

Posts: 49

slimjimmc wrote: »

Have you tried asking Groupon [?

Thanks for your reply. Unfortunately I did to no response time for a Paypal dispute i think!

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